BANNER - UNIVERSITY MEDICAL CENTER PHOENIX

Address: 1111 East Mcdowell Road, Phoenix, AZ 85006
Telephone: (602) 239-2000

BANNER - UNIVERSITY MEDICAL CENTER PHOENIX is a hospital registered with U.S Centers for Medicare & Medicaid Services. The overal rating of the hospital by Medicare is 3.

Entity Overview

BANNER - UNIVERSITY MEDICAL CENTER PHOENIX is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030002. The hospital type is acute care hospitals. The address is 1111 East Mcdowell Road, Phoenix, AZ 85006. The overall rating is 3.

Facility ID 030002
Facility Name BANNER - UNIVERSITY MEDICAL CENTER PHOENIX
Address 1111 East Mcdowell Road
Phoenix
AZ 85006
County Maricopa
Telephone (602) 239-2000
Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Other
Emergency Services Yes
Overall Rating 3

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 0, No different: 7, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: 3, No different: 4, Worse: 1
Readmission Measure Total measures in the group: 11. Facility reported measures count: 11.
Better than the national value: 0, No different: 11, Worse: 0
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 9.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 861, Response Rate: 27% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 66%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 11%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 23%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 66%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 10%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 24%
Patients who reported that their room and bathroom were "Always" cleanPercent: 72%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 10%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 18%
Cleanliness - linear mean scoreScore: 87 (scale 1-100)
Cleanliness - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 79%
Nurse communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 5%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 16%
Patients who reported that their doctors "Always" communicated wellPercent: 78%
Doctor communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 5%
Doctor communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 17%
Patients who reported that they "Always" received help as soon as they wantedPercent: 67%
Staff responsiveness - linear mean scoreScore: 85 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 10%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 23%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 66%
Communication about medicines - linear mean scoreScore: 81 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 15%
Communication about medicines - star ratingRating: 4 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 19%
Discharge information - linear mean scoreScore: 87 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 13%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 87%
Patients who "Agree" they understood their care when they left the hospitalPercent: 45%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 6%
Care transition - linear mean scoreScore: 80 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 49%
Care transition - star ratingRating: 2 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 42%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 5%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 53%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 50%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 7%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 43%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 46%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 6%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 48%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 15%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate1043.7
Death rate for heart attack patientsNo Different Than the National Rate20012.6
Death rate for CABG surgery patientsNo Different Than the National Rate942.4
Death rate for COPD patientsNo Different Than the National Rate1209.7
Death rate for heart failure patientsNo Different Than the National Rate29111.3
Death rate for pneumonia patientsNo Different Than the National Rate22815.2
Death rate for stroke patientsNo Different Than the National Rate29415.8
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate15370.84
Postoperative Respiratory Failure RateWorse Than the National Rate95713.71
Serious blood clots after surgeryNo Different Than the National Rate41523.07
Blood stream infection after surgeryNo Different Than the National Rate14716.49
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate10120.80
Accidental cuts and tears from medical treatmentNo Different Than the National Rate27771.34
Pressure soresNo Different Than the National Rate75530.61
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate286149.47
Collapsed lung due to medical treatmentNo Different Than the National Rate87330.22
Broken hip from a fall after surgeryNo Different Than the National Rate77400.10
Serious complicationsWorse Than the National Value1.25
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate37723.09

Location Information

Street Address 1111 EAST MCDOWELL ROAD
City PHOENIX
State AZ
Zip Code 85006

Hospitals in the same zip code

Hospital NameAddressTelephoneOverall Rating
St Luke's Medical Center1800 East Van Buren Street, Phoenix, AZ 85006(602) 251-81562
St. Luke's Behavioral Hospital, Lp1800 East Van Buren, Phoenix, AZ 85006(602) 251-8535

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
St. Joseph's Hospital and Medical Center350 West Thomas Road, Phoenix, AZ 85013(602) 406-30004
Abrazo Maryvale Campus5102 West Campbell Avenue, Phoenix, AZ 8503162384850003
Quail Run Behavioral Health2545 West Quail Avenue, Phoenix, AZ 85027(602) 455-5700
Valley Hospital3550 East Pinchot Avenue, Phoenix, AZ 85018(602) 952-3900
Valleywise Health Medical Center2601 East Roosevelt Street, Phoenix, AZ 85008(602) 344-50112
Arizona State Hospital2500 East Van Buren Street, Phoenix, AZ 85008(602) 220-6000
Haven Behavioral Hospital of Phoenix1201 South 7th Avenue, Suite 200, Phoenix, AZ 85007(623) 236-2000
Core Institute Specialty Hospital, The6501 North 19th Avenue, Phoenix, AZ 85015(602) 795-6020
Phoenix Indian Medical Center4212 North 16th Street, Phoenix, AZ 85016(602) 263-1200
Mayo Clinic Hospital5777 East Mayo Boulevard, Phoenix, AZ 85054(480) 515-62965
Find all hospitals in the same city

Similar Entities

Hospitals with similar names

Hospital NameAddressTelephoneOverall Rating
Banner Estrella Medical Center9201 West Thomas Road, Phoenix, AZ 85037(623) 327-40003
Banner Casa Grande Medical Center1800 East Florence Boulevard, Casa Grande, AZ 85122(520) 381-64532
Banner Ironwood Medical Center37000 North Gantzel Road, Queen Creek, AZ 85140(480) 394-40304
Banner Desert Medical Center1400 South Dobson Road, Mesa, AZ 85202(480) 412-32022
Banner Payson Medical Center807 South Ponderosa Drive, Payson, AZ 85541(928) 474-32223
Banner-University Medical Center South Campus2800 East Ajo Way, Tucson, AZ 85713(520) 874-20004
Phoenix Children's Hospital1919 East Thomas Road, Phoenix, AZ 85016(602) 933-1000
Haven Behavioral Hospital of Phoenix1201 South 7th Avenue, Suite 200, Phoenix, AZ 85007(623) 236-2000
Banner Lassen Medical Center1800 Spring Ridge Drive, Susanville, CA 96130(530) 252-20003
Phoenix Indian Medical Center4212 North 16th Street, Phoenix, AZ 85016(602) 263-1200

Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.

Data Provider U.S Centers for Medicare & Medicaid Services
Jurisdiction United States