Banner - University Medical Center Phoenix is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030002. The hospital type is acute care hospitals. The address is 1111 East Mcdowell Road, Phoenix, AZ 85006. The overall rating is 3.
| Facility ID | 030002 |
| Facility Name | BANNER - UNIVERSITY MEDICAL CENTER PHOENIX |
| Address | 1111 East Mcdowell Road Phoenix AZ 85006 |
| County | Maricopa |
| Telephone | (602) 239-2000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Other |
| Emergency Services | Yes |
| Overall Rating | 3 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 3, No different: 4, Worse: 1 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 0, No different: 11, Worse: 0 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 9. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 66% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 11% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 23% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 66% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 10% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 24% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 72% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 10% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 18% |
| Cleanliness - linear mean score | Score: 87 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 79% |
| Nurse communication - linear mean score | Score: 91 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 5% |
| Nurse communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 16% |
| Patients who reported that their doctors "Always" communicated well | Percent: 78% |
| Doctor communication - linear mean score | Score: 91 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 5% |
| Doctor communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 17% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 67% |
| Staff responsiveness - linear mean score | Score: 85 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 10% |
| Staff responsiveness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 23% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 66% |
| Communication about medicines - linear mean score | Score: 81 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 15% |
| Communication about medicines - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 19% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 45% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 6% |
| Care transition - linear mean score | Score: 80 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 49% |
| Care transition - star rating | Rating: 2 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 42% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 53% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 50% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 7% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 43% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 6% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 48% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 15% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 85% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 73% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 21% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 76% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 6% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 18% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 85% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 12% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 7% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 21% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 72% |
| Overall hospital rating - linear mean score | Score: 89 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 79% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 6% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 15% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 77% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 17% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 75% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 6% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 84% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 4% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 12% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 56% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 12% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 32% |
| Quietness - linear mean score | Score: 81 (scale 1-100) |
| Quietness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 5% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 73% |
| Recommend hospital - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 22% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 54% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 25% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 21% |
| Summary star rating | Rating: 3 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 12% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 88% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 104 | 3.7 | |
| Death rate for heart attack patients | No Different Than the National Rate | 200 | 12.6 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 94 | 2.4 | |
| Death rate for COPD patients | No Different Than the National Rate | 120 | 9.7 | |
| Death rate for heart failure patients | No Different Than the National Rate | 291 | 11.3 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 228 | 15.2 | |
| Death rate for stroke patients | No Different Than the National Rate | 294 | 15.8 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1537 | 0.84 | |
| Postoperative Respiratory Failure Rate | Worse Than the National Rate | 957 | 13.71 | |
| Serious blood clots after surgery | No Different Than the National Rate | 4152 | 3.07 | |
| Blood stream infection after surgery | No Different Than the National Rate | 1471 | 6.49 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 1012 | 0.80 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 2777 | 1.34 | |
| Pressure sores | No Different Than the National Rate | 7553 | 0.61 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 286 | 149.47 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 8733 | 0.22 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 7740 | 0.10 | |
| Serious complications | Worse Than the National Value | 1.25 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 3772 | 3.09 |
| Street Address |
1111 EAST MCDOWELL ROAD |
| City | PHOENIX |
| State | AZ |
| Zip Code | 85006 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| St. Luke's Behavioral Hospital, Lp | 1800 East Van Buren, Phoenix, AZ 85006 | (602) 251-8535 | |
| St Luke's Medical Center | 1800 East Van Buren Street, Phoenix, AZ 85006 | (602) 251-8156 | 2 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| O.A.S.I.S. Hospital | 750 North 40th Street, Phoenix, AZ 85008 | (602) 797-7700 | |
| Banner Estrella Medical Center | 9201 West Thomas Road, Phoenix, AZ 85037 | (623) 327-4000 | 3 |
| Core Institute Specialty Hospital, The | 6501 North 19th Avenue, Phoenix, AZ 85015 | (602) 795-6020 | |
| Los Ninos Hospital, Inc. | 2303 East Thomas, Phoenix, AZ 85016 | 6029547311 | |
| Valleywise Health Medical Center | 2601 East Roosevelt Street, Phoenix, AZ 85008 | (602) 344-5011 | 2 |
| St. Joseph's Hospital and Medical Center | 350 West Thomas Road, Phoenix, AZ 85013 | (602) 406-3000 | 4 |
| Valley Hospital | 3550 East Pinchot Avenue, Phoenix, AZ 85018 | (602) 952-3900 | |
| Haven Behavioral Hospital of Phoenix | 1201 South 7th Avenue, Suite 200, Phoenix, AZ 85007 | (623) 236-2000 | |
| John C. Lincoln North Mountain Hospital | 250 East Dunlap Avenue, Phoenix, AZ 85020 | (602) 943-2381 | 3 |
| Abrazo Maryvale Campus | 5102 West Campbell Avenue, Phoenix, AZ 85031 | 6238485000 | 3 |
| Find all hospitals in the same city | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Banner Desert Medical Center | 1400 South Dobson Road, Mesa, AZ 85202 | (480) 412-3202 | 2 |
| Banner Boswell Medical Center | 10401 West Thunderbird Boulevard, Sun City, AZ 85351 | (623) 977-7211 | 4 |
| Banner-University Medical Center South Campus | 2800 East Ajo Way, Tucson, AZ 85713 | (520) 874-2000 | 4 |
| Banner Thunderbird Medical Center | 5555 West Thunderbird Road, Glendale, AZ 85306 | (602) 865-5555 | 2 |
| University Medical Center | 1800 W Charleston Blvd, Las Vegas, NV 89102 | (702) 383-2000 | 1 |
| Phoenix Children's Hospital | 1919 East Thomas Road, Phoenix, AZ 85016 | (602) 933-1000 | |
| Banner Goldfield Medical Center | 2050 West Southern Avenue, Apache Junction, AZ 85120 | (480) 733-3300 | 5 |
| Haven Behavioral Hospital of Phoenix | 1201 South 7th Avenue, Suite 200, Phoenix, AZ 85007 | (623) 236-2000 | |
| Banner Payson Medical Center | 807 South Ponderosa Drive, Payson, AZ 85541 | 9284743222 | 4 |
| Phoenix Indian Medical Center | 4212 North 16th Street, Phoenix, AZ 85016 | (602) 263-1200 |
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This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.