Flagstaff Medical Center

(928) 779-3366 · 1200 North Beaver Street, Flagstaff, AZ 86002

Overview

Flagstaff Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030023. The hospital type is acute care hospitals. The address is 1200 North Beaver Street, Flagstaff, AZ 86002. The overall rating is 4.

Facility ID030023
Facility NameFLAGSTAFF MEDICAL CENTER
Address1200 North Beaver Street
Flagstaff
AZ 86002
CountyCoconino
Telephone(928) 779-3366
Hospital TypeAcute Care Hospitals
Hospital OwnershipVoluntary non-profit - Private
Emergency ServicesYes
Overall Rating4

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 0, No different: 7, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 7.
Better than the national value: 1, No different: 6, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 9.
Better than the national value: 1, No different: 7, Worse: 1
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 10.
Better than the national value: , No different: , Worse:
NotesThe Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 735, Response Rate: 25% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 67%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 9%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 24%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 66%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 7%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 27%
Patients who reported that their room and bathroom were "Always" cleanPercent: 65%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 13%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 22%
Cleanliness - linear mean scoreScore: 83 (scale 1-100)
Cleanliness - star ratingRating: 2 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 78%
Nurse communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 4%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 18%
Patients who reported that their doctors "Always" communicated wellPercent: 79%
Doctor communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 4%
Doctor communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 17%
Patients who reported that they "Always" received help as soon as they wantedPercent: 67%
Staff responsiveness - linear mean scoreScore: 86 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 8%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 25%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 64%
Communication about medicines - linear mean scoreScore: 79 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 17%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 19%
Discharge information - linear mean scoreScore: 87 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 13%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 87%
Patients who "Agree" they understood their care when they left the hospitalPercent: 43%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 4%
Care transition - linear mean scoreScore: 83 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 53%
Care transition - star ratingRating: 4 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 36%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 3%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 61%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 48%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 6%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 46%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 3%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 53%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 17%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 83%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 75%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 4%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 21%
Patients who reported that their doctors "Always" listened carefully to themPercent: 76%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 5%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 19%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 86%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 3%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 11%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 7%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 19%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 74%
Overall hospital rating - linear mean scoreScore: 90 (scale 1-100)
Overall hospital rating - star ratingRating: 4 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 78%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 8%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 14%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 73%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 4%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 23%
Patients who reported that their nurses "Always" listened carefully to themPercent: 75%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 4%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 21%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 86%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 2%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 12%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 53%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 11%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 36%
Quietness - linear mean scoreScore: 80 (scale 1-100)
Quietness - star ratingRating: 3 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 3%
Patients who reported YES, they would definitely recommend the hospitalPercent: 76%
Recommend hospital - linear mean scoreScore: 90 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 21%
Recommend hospital - star ratingRating: 4 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 50%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 27%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 23%
Summary star ratingRating: 3 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 9%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 91%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate7062.5
Death rate for heart attack patientsNo Different Than the National Rate21614.7
Death rate for CABG surgery patientsNo Different Than the National Rate893.4
Death rate for COPD patientsNo Different Than the National Rate1269.6
Death rate for heart failure patientsNo Different Than the National Rate27012.6
Death rate for pneumonia patientsNo Different Than the National Rate41812.7
Death rate for stroke patientsNo Different Than the National Rate20412
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate18351.04
Postoperative Respiratory Failure RateNo Different Than the National Rate16853.92
Serious blood clots after surgeryNo Different Than the National Rate34702.24
Blood stream infection after surgeryNo Different Than the National Rate17853.64
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate7490.98
Accidental cuts and tears from medical treatmentNo Different Than the National Rate16321.73
Pressure soresWorse Than the National Rate59071.42
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate120166.71
Collapsed lung due to medical treatmentNo Different Than the National Rate74480.31
Broken hip from a fall after surgeryNo Different Than the National Rate64710.11
Serious complicationsNo Different Than the National Value1.04
Perioperative Hemorrhage or Hematoma RateWorse Than the National Rate32323.86

Location Information

Street Address 1200 NORTH BEAVER STREET
CityFLAGSTAFF
StateAZ
Zip Code86002

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Guidance Center, The 2187 North Vickey Street, Flagstaff, AZ 86004(928) 527-1899

Hospitals in the state of AZ

Hospital NameAddressTelephoneOverall Rating
Banner Gateway Medical Center 1900 North Higley Road, Gilbert, AZ 85234(480) 543-20004
Mayo Clinic Hospital 5777 East Mayo Boulevard, Phoenix, AZ 85054(480) 515-62965
Oro Valley Hospital 1551 East Tangerine Road, Oro Valley, AZ 85755(520) 901-35004
Yuma Regional Medical Center 2400 South Avenue A, Yuma, AZ 85364(928) 344-20003
Banner Goldfield Medical Center 2050 West Southern Avenue, Apache Junction, AZ 85120(480) 733-33005
Tucson Medical Center 5301 East Grant Road, Tucson, AZ 85712(520) 327-54613
Banner Boswell Medical Center 10401 West Thunderbird Boulevard, Sun City, AZ 85351(623) 977-72114
Verde Valley Medical Center 269 South Candy Lane, Cottonwood, AZ 86326(928) 639-60004
Yavapai Regional Medical Center 1003 Willow Creek Road, Prescott, AZ 86301(928) 445-27003
St. Mary's Hospital 1601 West St Mary's Road, Tucson, AZ 85745(520) 872-30003
Find all hospitals in the state of AZ

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.