Flagstaff Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030023. The hospital type is acute care hospitals. The address is 1200 North Beaver Street, Flagstaff, AZ 86002. The overall rating is 4.
Facility ID | 030023 |
Facility Name | FLAGSTAFF MEDICAL CENTER |
Address | 1200 North Beaver Street Flagstaff AZ 86002 |
County | Coconino |
Telephone | (928) 779-3366 |
Hospital Type | Acute Care Hospitals |
Hospital Ownership | Voluntary non-profit - Private |
Emergency Services | Yes |
Overall Rating | 4 |
Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 1, No different: 6, Worse: 0 |
Readmission Measure | Total measures in the group: 11. Facility reported measures count: 9. Better than the national value: 1, No different: 7, Worse: 1 |
Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 10. Better than the national value: , No different: , Worse: |
Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
Question | Responses |
---|---|
Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 67% |
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 9% |
Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 24% |
Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 66% |
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 7% |
Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 27% |
Patients who reported that their room and bathroom were "Always" clean | Percent: 65% |
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 13% |
Patients who reported that their room and bathroom were "Usually" clean | Percent: 22% |
Cleanliness - linear mean score | Score: 83 (scale 1-100) |
Cleanliness - star rating | Rating: 2 (scale 1-5) |
Patients who reported that their nurses "Always" communicated well | Percent: 78% |
Nurse communication - linear mean score | Score: 91 (scale 1-100) |
Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 4% |
Nurse communication - star rating | Rating: 3 (scale 1-5) |
Patients who reported that their nurses "Usually" communicated well | Percent: 18% |
Patients who reported that their doctors "Always" communicated well | Percent: 79% |
Doctor communication - linear mean score | Score: 91 (scale 1-100) |
Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 4% |
Doctor communication - star rating | Rating: 3 (scale 1-5) |
Patients who reported that their doctors "Usually" communicated well | Percent: 17% |
Patients who reported that they "Always" received help as soon as they wanted | Percent: 67% |
Staff responsiveness - linear mean score | Score: 86 (scale 1-100) |
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 8% |
Staff responsiveness - star rating | Rating: 3 (scale 1-5) |
Patients who reported that they "Usually" received help as soon as they wanted | Percent: 25% |
Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 64% |
Communication about medicines - linear mean score | Score: 79 (scale 1-100) |
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 17% |
Communication about medicines - star rating | Rating: 3 (scale 1-5) |
Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 19% |
Discharge information - linear mean score | Score: 87 (scale 1-100) |
Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
Discharge information - star rating | Rating: 3 (scale 1-5) |
Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
Patients who "Agree" they understood their care when they left the hospital | Percent: 43% |
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 4% |
Care transition - linear mean score | Score: 83 (scale 1-100) |
Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 53% |
Care transition - star rating | Rating: 4 (scale 1-5) |
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 36% |
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 3% |
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 61% |
Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 48% |
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 6% |
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 46% |
Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 44% |
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 3% |
Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 53% |
Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 17% |
Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 83% |
Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 75% |
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 4% |
Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 21% |
Patients who reported that their doctors "Always" listened carefully to them | Percent: 76% |
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 5% |
Patients who reported that their doctors "Usually" listened carefully to them | Percent: 19% |
Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 86% |
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 11% |
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 7% |
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 19% |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 74% |
Overall hospital rating - linear mean score | Score: 90 (scale 1-100) |
Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 78% |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 8% |
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 14% |
Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 73% |
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 4% |
Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 23% |
Patients who reported that their nurses "Always" listened carefully to them | Percent: 75% |
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 4% |
Patients who reported that their nurses "Usually" listened carefully to them | Percent: 21% |
Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 86% |
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 12% |
Patients who reported that the area around their room was "Always" quiet at night | Percent: 53% |
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 11% |
Patients who reported that the area around their room was "Usually" quiet at night | Percent: 36% |
Quietness - linear mean score | Score: 80 (scale 1-100) |
Quietness - star rating | Rating: 3 (scale 1-5) |
Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 3% |
Patients who reported YES, they would definitely recommend the hospital | Percent: 76% |
Recommend hospital - linear mean score | Score: 90 (scale 1-100) |
Patients who reported YES, they would probably recommend the hospital | Percent: 21% |
Recommend hospital - star rating | Rating: 4 (scale 1-5) |
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 50% |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 27% |
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 23% |
Summary star rating | Rating: 3 (scale 1-5) |
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 9% |
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 91% |
Measure Name | Compared to National | Denominator | Score | |
---|---|---|---|---|
Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 706 | 2.5 | |
Death rate for heart attack patients | No Different Than the National Rate | 216 | 14.7 | |
Death rate for CABG surgery patients | No Different Than the National Rate | 89 | 3.4 | |
Death rate for COPD patients | No Different Than the National Rate | 126 | 9.6 | |
Death rate for heart failure patients | No Different Than the National Rate | 270 | 12.6 | |
Death rate for pneumonia patients | No Different Than the National Rate | 418 | 12.7 | |
Death rate for stroke patients | No Different Than the National Rate | 204 | 12 | |
Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1835 | 1.04 | |
Postoperative Respiratory Failure Rate | No Different Than the National Rate | 1685 | 3.92 | |
Serious blood clots after surgery | No Different Than the National Rate | 3470 | 2.24 | |
Blood stream infection after surgery | No Different Than the National Rate | 1785 | 3.64 | |
A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 749 | 0.98 | |
Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1632 | 1.73 | |
Pressure sores | Worse Than the National Rate | 5907 | 1.42 | |
Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 120 | 166.71 | |
Collapsed lung due to medical treatment | No Different Than the National Rate | 7448 | 0.31 | |
Broken hip from a fall after surgery | No Different Than the National Rate | 6471 | 0.11 | |
Serious complications | No Different Than the National Value | 1.04 | ||
Perioperative Hemorrhage or Hematoma Rate | Worse Than the National Rate | 3232 | 3.86 |
Street Address |
1200 NORTH BEAVER STREET |
City | FLAGSTAFF |
State | AZ |
Zip Code | 86002 |
Hospital Name | Address | Telephone | Overall Rating |
---|---|---|---|
Guidance Center, The | 2187 North Vickey Street, Flagstaff, AZ 86004 | (928) 527-1899 |
Hospital Name | Address | Telephone | Overall Rating |
---|---|---|---|
Banner Gateway Medical Center | 1900 North Higley Road, Gilbert, AZ 85234 | (480) 543-2000 | 4 |
Mayo Clinic Hospital | 5777 East Mayo Boulevard, Phoenix, AZ 85054 | (480) 515-6296 | 5 |
Oro Valley Hospital | 1551 East Tangerine Road, Oro Valley, AZ 85755 | (520) 901-3500 | 4 |
Yuma Regional Medical Center | 2400 South Avenue A, Yuma, AZ 85364 | (928) 344-2000 | 3 |
Banner Goldfield Medical Center | 2050 West Southern Avenue, Apache Junction, AZ 85120 | (480) 733-3300 | 5 |
Tucson Medical Center | 5301 East Grant Road, Tucson, AZ 85712 | (520) 327-5461 | 3 |
Banner Boswell Medical Center | 10401 West Thunderbird Boulevard, Sun City, AZ 85351 | (623) 977-7211 | 4 |
Verde Valley Medical Center | 269 South Candy Lane, Cottonwood, AZ 86326 | (928) 639-6000 | 4 |
Yavapai Regional Medical Center | 1003 Willow Creek Road, Prescott, AZ 86301 | (928) 445-2700 | 3 |
St. Mary's Hospital | 1601 West St Mary's Road, Tucson, AZ 85745 | (520) 872-3000 | 3 |
Find all hospitals in the state of AZ |
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