CHANDLER REGIONAL MEDICAL CENTER

Address: 1955 West Frye Road, Chandler, AZ 85224
Telephone: (480) 963-4561

CHANDLER REGIONAL MEDICAL CENTER is a hospital registered with U.S Centers for Medicare & Medicaid Services. The overal rating of the hospital by Medicare is 3.

Entity Overview

CHANDLER REGIONAL MEDICAL CENTER is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030036. The hospital type is acute care hospitals. The address is 1955 West Frye Road, Chandler, AZ 85224. The overall rating is 3.

Facility ID 030036
Facility Name CHANDLER REGIONAL MEDICAL CENTER
Address 1955 West Frye Road
Chandler
AZ 85224
County Maricopa
Telephone (480) 963-4561
Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Emergency Services Yes
Overall Rating 3

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 0, No different: 7, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: 1, No different: 7, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 11.
Better than the national value: 0, No different: 11, Worse: 0
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 10.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 3620, Response Rate: 19% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 67%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 9%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 24%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 67%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 7%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 26%
Patients who reported that their room and bathroom were "Always" cleanPercent: 67%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 11%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 22%
Cleanliness - linear mean scoreScore: 84 (scale 1-100)
Cleanliness - star ratingRating: 2 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 80%
Nurse communication - linear mean scoreScore: 92 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 4%
Nurse communication - star ratingRating: 4 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 16%
Patients who reported that their doctors "Always" communicated wellPercent: 76%
Doctor communication - linear mean scoreScore: 90 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 5%
Doctor communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 19%
Patients who reported that they "Always" received help as soon as they wantedPercent: 67%
Staff responsiveness - linear mean scoreScore: 86 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 8%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 25%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 61%
Communication about medicines - linear mean scoreScore: 77 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 20%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 19%
Discharge information - linear mean scoreScore: 88 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 12%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 88%
Patients who "Agree" they understood their care when they left the hospitalPercent: 44%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 5%
Care transition - linear mean scoreScore: 81 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 51%
Care transition - star ratingRating: 3 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 37%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 5%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 58%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 48%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 6%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 46%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 46%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 5%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 49%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 14%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate2712.8
Death rate for heart attack patientsNo Different Than the National Rate33313.4
Death rate for CABG surgery patientsNo Different Than the National Rate1702.8
Death rate for COPD patientsNo Different Than the National Rate44610.5
Death rate for heart failure patientsNo Different Than the National Rate51211.6
Death rate for pneumonia patientsNo Different Than the National Rate101316.3
Death rate for stroke patientsNo Different Than the National Rate43212.7
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate16331.17
Postoperative Respiratory Failure RateWorse Than the National Rate116513.06
Serious blood clots after surgeryNo Different Than the National Rate38684.56
Blood stream infection after surgeryNo Different Than the National Rate15874.52
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate10580.95
Accidental cuts and tears from medical treatmentWorse Than the National Rate24272.34
Pressure soresBetter Than the National Rate85390.07
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate245149.77
Collapsed lung due to medical treatmentNo Different Than the National Rate118590.35
Broken hip from a fall after surgeryNo Different Than the National Rate106800.11
Serious complicationsNo Different Than the National Value1.13
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate35972.92

Location Information

Street Address 1955 WEST FRYE ROAD
City CHANDLER
State AZ
Zip Code 85224

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Arizona Orthopedic and Surgical Specialty Hospital2905 West Warner Road, Suite 1, Chandler, AZ 85225(480) 603-9000
Oasis Behavioral Health Hospital2190 North Grace Boulevard, Chandler, AZ 85225(480) 917-9301

Hospitals in the state of AZ

Hospital NameAddressTelephoneOverall Rating
Banner Del E. Webb Medical Center14502 West Meeker Boulevard, Sun City West, AZ 85375(623) 524-40004
Yavapai Regional Medical Center1003 Willow Creek Road, Prescott, AZ 86301(928) 445-27003
Banner Gateway Medical Center1900 North Higley Road, Gilbert, AZ 85234(480) 543-20004
Banner - University Medical Center Phoenix1111 East Mcdowell Road, Phoenix, AZ 85006(602) 239-20003
St Joseph's Hospital350 North Wilmot Road, Tucson, AZ 85711(520) 873-30003
St. Joseph's Hospital and Medical Center350 West Thomas Road, Phoenix, AZ 85013(602) 406-30004
Flagstaff Medical Center1200 North Beaver Street, Flagstaff, AZ 86002(928) 779-33664
Verde Valley Medical Center269 South Candy Lane, Cottonwood, AZ 86326(928) 639-60004
Banner Boswell Medical Center10401 West Thunderbird Boulevard, Sun City, AZ 85351(623) 977-72114
Mercy Gilbert Medical Center3555 South Val Vista Drive, Gilbert, AZ 85297(480) 728-80004
Find all hospitals in the state of AZ

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.

Data Provider U.S Centers for Medicare & Medicaid Services
Jurisdiction United States