Banner Desert Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030065. The hospital type is acute care hospitals. The address is 1400 South Dobson Road, Mesa, AZ 85202. The overall rating is 2.
| Facility ID | 030065 |
| Facility Name | BANNER DESERT MEDICAL CENTER |
| Address | 1400 South Dobson Road Mesa AZ 85202 |
| County | Maricopa |
| Telephone | (480) 412-3202 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 2 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 1, No different: 5, Worse: 1 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 3, No different: 5, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 0, No different: 9, Worse: 2 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 9. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 60% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 15% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 25% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 58% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 15% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 27% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 58% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 18% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 24% |
| Cleanliness - linear mean score | Score: 79 (scale 1-100) |
| Cleanliness - star rating | Rating: 1 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 74% |
| Nurse communication - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 6% |
| Nurse communication - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 20% |
| Patients who reported that their doctors "Always" communicated well | Percent: 70% |
| Doctor communication - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 9% |
| Doctor communication - star rating | Rating: 1 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 21% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 60% |
| Staff responsiveness - linear mean score | Score: 81 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 15% |
| Staff responsiveness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 25% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 60% |
| Communication about medicines - linear mean score | Score: 76 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 19% |
| Communication about medicines - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 21% |
| Discharge information - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 14% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 86% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 47% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 8% |
| Care transition - linear mean score | Score: 79 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 45% |
| Care transition - star rating | Rating: 2 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 41% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 6% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 53% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 52% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 11% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 37% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 49% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 7% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 44% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 18% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 82% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 65% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 10% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 25% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 67% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 10% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 23% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 76% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 6% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 18% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 10% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 24% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 66% |
| Overall hospital rating - linear mean score | Score: 86 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 73% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 9% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 18% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 71% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 23% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 70% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 7% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 23% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 82% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 15% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 50% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 15% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 35% |
| Quietness - linear mean score | Score: 77 (scale 1-100) |
| Quietness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 7% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 68% |
| Recommend hospital - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 25% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 47% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 30% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 23% |
| Summary star rating | Rating: 2 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 12% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 88% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 126 | 3.5 | |
| Death rate for heart attack patients | No Different Than the National Rate | 224 | 12.8 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 88 | 3.7 | |
| Death rate for COPD patients | Worse Than the National Rate | 356 | 10.9 | |
| Death rate for heart failure patients | Better Than the National Rate | 375 | 8.5 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 711 | 15.1 | |
| Death rate for stroke patients | No Different Than the National Rate | 389 | 13.4 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1113 | 1.87 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 876 | 9.32 | |
| Serious blood clots after surgery | No Different Than the National Rate | 3076 | 4.87 | |
| Blood stream infection after surgery | No Different Than the National Rate | 1064 | 6.69 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 919 | 0.94 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 2018 | 0.91 | |
| Pressure sores | No Different Than the National Rate | 8713 | 0.19 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 210 | 150.82 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 9737 | 0.27 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 8059 | 0.10 | |
| Serious complications | No Different Than the National Value | 1.15 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 2916 | 2.10 |
| Street Address |
1400 SOUTH DOBSON ROAD |
| City | MESA |
| State | AZ |
| Zip Code | 85202 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Dignity Health Arizona General Hospital | 9130 East Elliot Road, Mesa, AZ 85212 | (480) 410-4500 | |
| Arizona Spine and Joint Hospital | 4620 East Baseline Road, Mesa, AZ 85206 | (480) 832-4770 | |
| Mountain Vista Medical Center, Lp | 1301 South Crismon Road, Mesa, AZ 85209 | (480) 358-6100 | 2 |
| Banner Baywood Medical Center | 6644 East Baywood Avenue, Mesa, AZ 85206 | (480) 321-2000 | 3 |
| Banner Heart Hospital | 6750 East Baywood Avenue, Mesa, AZ 85206 | (480) 854-5050 | 4 |
| Hacienda Children's Hospital, Inc. | 610 West Jerome Avenue, Mesa, AZ 85210 | 6022434231 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| John C. Lincoln North Mountain Hospital | 250 East Dunlap Avenue, Phoenix, AZ 85020 | (602) 943-2381 | 3 |
| Abrazo Arrowhead Hospital | 18701 North 67th Avenue, Glendale, AZ 85308 | (623) 561-1000 | 3 |
| Banner Estrella Medical Center | 9201 West Thomas Road, Phoenix, AZ 85037 | (623) 327-4000 | 3 |
| Gilbert Hospital | 5656 South Power Road, Gilbert, AZ 85295 | 4808403715 | 3 |
| Chandler Regional Medical Center | 1955 West Frye Road, Chandler, AZ 85224 | (480) 963-4561 | 3 |
| St. Joseph's Hospital and Medical Center | 350 West Thomas Road, Phoenix, AZ 85013 | (602) 406-3000 | 4 |
| Mayo Clinic Hospital | 5777 East Mayo Boulevard, Phoenix, AZ 85054 | (480) 515-6296 | 5 |
| Honorhealth Deer Valley Medical Center | 19829 North 27th Avenue, Scottsdale, AZ 85258 | (623) 879-5255 | 4 |
| Abrazo West Campus | 13677 West Mcdowell Road, Goodyear, AZ 85395 | (623) 882-1970 | 3 |
| Banner Gateway Medical Center | 1900 North Higley Road, Gilbert, AZ 85234 | (480) 543-2000 | 4 |
| Find all hospitals in the county of Maricopa | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Banner Del E. Webb Medical Center | 14502 West Meeker Boulevard, Sun City West, AZ 85375 | (623) 524-4000 | 4 |
| Banner Goldfield Medical Center | 2050 West Southern Avenue, Apache Junction, AZ 85120 | (480) 733-3300 | 5 |
| Banner Ironwood Medical Center | 37000 North Gantzel Road, Queen Creek, AZ 85140 | (480) 394-4030 | 4 |
| Banner Gateway Medical Center | 1900 North Higley Road, Gilbert, AZ 85234 | (480) 543-2000 | 4 |
| Banner Lassen Medical Center | 1800 Spring Ridge Drive, Susanville, CA 96130 | (530) 252-2000 | 3 |
| Banner - University Medical Center Phoenix | 1111 East Mcdowell Road, Phoenix, AZ 85006 | (602) 239-2000 | 3 |
| Desert Valley Hospital | 16850 Bear Valley Rd, Victorville, CA 92395 | (760) 241-8000 | 3 |
| Desert Regional Medical Center | 1150 North Indian Canyon Drive, Palm Springs, CA 92262 | (760) 323-6511 | 2 |
| Banner-University Medical Center South Campus | 2800 East Ajo Way, Tucson, AZ 85713 | (520) 874-2000 | 4 |
| Banner Casa Grande Medical Center | 1800 East Florence Boulevard, Casa Grande, AZ 85122 | (520) 381-6453 | 2 |
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