Banner Thunderbird Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030089. The hospital type is acute care hospitals. The address is 5555 West Thunderbird Road, Glendale, AZ 85306. The overall rating is 2.
| Facility ID | 030089 |
| Facility Name | BANNER THUNDERBIRD MEDICAL CENTER |
| Address | 5555 West Thunderbird Road Glendale AZ 85306 |
| County | Maricopa |
| Telephone | (602) 865-5555 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Government - Hospital District or Authority |
| Emergency Services | No |
| Overall Rating | 2 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 2, No different: 5, Worse: 1 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 0, No different: 9, Worse: 2 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 10. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 61% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 14% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 25% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 56% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 15% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 29% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 59% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 15% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 26% |
| Cleanliness - linear mean score | Score: 80 (scale 1-100) |
| Cleanliness - star rating | Rating: 1 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 72% |
| Nurse communication - linear mean score | Score: 88 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 7% |
| Nurse communication - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 21% |
| Patients who reported that their doctors "Always" communicated well | Percent: 74% |
| Doctor communication - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 7% |
| Doctor communication - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 19% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 59% |
| Staff responsiveness - linear mean score | Score: 81 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 15% |
| Staff responsiveness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 26% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 61% |
| Communication about medicines - linear mean score | Score: 77 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 18% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 21% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 48% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 7% |
| Care transition - linear mean score | Score: 79 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 45% |
| Care transition - star rating | Rating: 2 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 45% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 50% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 52% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 10% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 38% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 48% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 6% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 46% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 17% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 83% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 69% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 7% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 24% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 71% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 9% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 20% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 80% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 4% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 16% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 9% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 22% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 69% |
| Overall hospital rating - linear mean score | Score: 87 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 75% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 9% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 16% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 70% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 7% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 23% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 67% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 8% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 25% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 80% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 5% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 15% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 51% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 16% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 33% |
| Quietness - linear mean score | Score: 77 (scale 1-100) |
| Quietness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 6% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 69% |
| Recommend hospital - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 25% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 47% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 28% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 25% |
| Summary star rating | Rating: 2 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 11% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 89% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 122 | 3.5 | |
| Death rate for heart attack patients | No Different Than the National Rate | 217 | 12.5 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 84 | 3.1 | |
| Death rate for COPD patients | No Different Than the National Rate | 224 | 9.8 | |
| Death rate for heart failure patients | No Different Than the National Rate | 376 | 12 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 657 | 15.5 | |
| Death rate for stroke patients | No Different Than the National Rate | 156 | 12.1 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 649 | 1.28 | |
| Postoperative Respiratory Failure Rate | Worse Than the National Rate | 414 | 11.51 | |
| Serious blood clots after surgery | No Different Than the National Rate | 1969 | 4.53 | |
| Blood stream infection after surgery | No Different Than the National Rate | 627 | 5.94 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 503 | 0.86 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1274 | 1.55 | |
| Pressure sores | No Different Than the National Rate | 5841 | 0.19 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 154 | 152.57 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 6217 | 0.34 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 5508 | 0.11 | |
| Serious complications | No Different Than the National Value | 1.17 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 1776 | 2.58 |
| Street Address |
5555 WEST THUNDERBIRD ROAD |
| City | GLENDALE |
| State | AZ |
| Zip Code | 85306 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Aurora Behavioral Health System | 6015 West Peoria Avenue, Glendale, AZ 85302 | (623) 344-4400 | |
| Abrazo Arrowhead Hospital | 18701 North 67th Avenue, Glendale, AZ 85308 | (623) 561-1000 | 3 |
| Usc Verdugo Hills Hospital | 1812 Verdugo Blvd, Glendale, CA 91208 | (818) 790-7100 | 2 |
| Glendale Mem Hospital & Hlth Center | 1420 S Central Ave, Glendale, CA 91204 | (818) 502-1900 | 5 |
| Orthopaedic Hospital of Wi | 475 W River Woods Pkwy, Glendale, WI 53212 | (414) 961-6800 | |
| Glendale Adventist Medical Center | 1509 E Wilson Terrace, Glendale, CA 91206 | (818) 409-8202 | 5 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Honorhealth Scottsdale Osborn Medical Center | 7400 East Osborn Road, Scottsdale, AZ 85251 | (480) 882-4000 | 3 |
| Abrazo West Campus | 13677 West Mcdowell Road, Goodyear, AZ 85395 | (623) 882-1970 | 3 |
| John C. Lincoln North Mountain Hospital | 250 East Dunlap Avenue, Phoenix, AZ 85020 | (602) 943-2381 | 3 |
| Abrazo Maryvale Campus | 5102 West Campbell Avenue, Phoenix, AZ 85031 | 6238485000 | 3 |
| Banner Estrella Medical Center | 9201 West Thomas Road, Phoenix, AZ 85037 | (623) 327-4000 | 3 |
| Banner Baywood Medical Center | 6644 East Baywood Avenue, Mesa, AZ 85206 | (480) 321-2000 | 3 |
| Honorhealth Deer Valley Medical Center | 19829 North 27th Avenue, Scottsdale, AZ 85258 | (623) 879-5255 | 4 |
| Mayo Clinic Hospital | 5777 East Mayo Boulevard, Phoenix, AZ 85054 | (480) 515-6296 | 5 |
| St. Joseph's Hospital and Medical Center | 350 West Thomas Road, Phoenix, AZ 85013 | (602) 406-3000 | 4 |
| Gilbert Hospital | 5656 South Power Road, Gilbert, AZ 85295 | 4808403715 | 3 |
| Find all hospitals in the county of Maricopa | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Banner Del E. Webb Medical Center | 14502 West Meeker Boulevard, Sun City West, AZ 85375 | (623) 524-4000 | 4 |
| Banner - University Medical Center Phoenix | 1111 East Mcdowell Road, Phoenix, AZ 85006 | (602) 239-2000 | 3 |
| Banner Lassen Medical Center | 1800 Spring Ridge Drive, Susanville, CA 96130 | (530) 252-2000 | 3 |
| Banner Fort Collins Medical Center | 4700 Lady Moon Drive, Fort Collins, CO 80528 | (970) 821-4000 | |
| Banner Desert Medical Center | 1400 South Dobson Road, Mesa, AZ 85202 | (480) 412-3202 | 2 |
| Banner Payson Medical Center | 807 South Ponderosa Drive, Payson, AZ 85541 | (928) 474-3222 | 3 |
| Banner Payson Medical Center | 807 South Ponderosa Drive, Payson, AZ 85541 | 9284743222 | 4 |
| Banner Baywood Medical Center | 6644 East Baywood Avenue, Mesa, AZ 85206 | (480) 321-2000 | 3 |
| Banner Goldfield Medical Center | 2050 West Southern Avenue, Apache Junction, AZ 85120 | (480) 733-3300 | 5 |
| Banner Churchill Community Hospital | 801 East Williams Avenue, Fallon, NV 89406 | (775) 423-3151 | 3 |
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