Mayo Clinic Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services.
The facility number is #030103.
The hospital type is acute care hospitals.
The address is 5777 East Mayo Boulevard
Phoenix
AZ 85054.
The overall rating is 5.
| Facility ID | 030103 |
| Facility Name | MAYO CLINIC HOSPITAL |
| Address |
5777 East Mayo Boulevard Phoenix AZ 85054 |
| County | Maricopa |
| Telephone | (480) 515-6296 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 3, No different: 4, Worse: 0 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 2, No different: 5, Worse: 0 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 1, No different: 10, Worse: 0 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 11. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 83% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 4% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 13% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 85% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 2% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 13% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 83% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 4% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 13% |
| Cleanliness - linear mean score | Score: 92 (scale 1-100) |
| Cleanliness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 90% |
| Nurse communication - linear mean score | Score: 96 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 2% |
| Nurse communication - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 8% |
| Patients who reported that their doctors "Always" communicated well | Percent: 86% |
| Doctor communication - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 3% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 11% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 84% |
| Staff responsiveness - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 3% |
| Staff responsiveness - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 13% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 70% |
| Communication about medicines - linear mean score | Score: 84 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 13% |
| Communication about medicines - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 17% |
| Discharge information - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 8% |
| Discharge information - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 92% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 29% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 3% |
| Care transition - linear mean score | Score: 88 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 68% |
| Care transition - star rating | Rating: 5 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 25% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 3% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 72% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 32% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 4% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 64% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 29% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 3% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 68% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 10% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 90% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 81% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 3% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 16% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 85% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 3% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 12% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 92% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 6% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 2% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 6% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 92% |
| Overall hospital rating - linear mean score | Score: 96 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 84% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 5% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 11% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 87% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 2% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 11% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 88% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 1% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 11% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 94% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 1% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 5% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 69% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 7% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 24% |
| Quietness - linear mean score | Score: 87 (scale 1-100) |
| Quietness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 1% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 93% |
| Recommend hospital - linear mean score | Score: 97 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 6% |
| Recommend hospital - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 56% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 21% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 23% |
| Summary star rating | Rating: 5 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 7% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 93% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 1160 | 2.4 | |
| Death rate for heart attack patients | No Different Than the National Rate | 240 | 11 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 71 | 2.4 | |
| Death rate for COPD patients | No Different Than the National Rate | 187 | 6.7 | |
| Death rate for heart failure patients | Better Than the National Rate | 761 | 9.2 | |
| Death rate for pneumonia patients | Better Than the National Rate | 1010 | 11.2 | |
| Death rate for stroke patients | No Different Than the National Rate | 402 | 15 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 4270 | 2.04 | |
| Postoperative Respiratory Failure Rate | Better Than the National Rate | 3415 | 2.74 | |
| Serious blood clots after surgery | No Different Than the National Rate | 6660 | 4.81 | |
| Blood stream infection after surgery | No Different Than the National Rate | 4233 | 4.77 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 1603 | 0.74 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 4289 | 1.76 | |
| Pressure sores | No Different Than the National Rate | 12706 | 0.71 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | Better Than the National Rate | 369 | 91.91 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 14961 | 0.28 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 12690 | 0.11 | |
| Serious complications | No Different Than the National Value | 1.06 | ||
| Perioperative Hemorrhage or Hematoma Rate | Worse Than the National Rate | 5940 | 3.78 |
| Street Address |
5777 EAST MAYO BOULEVARD |
| City | PHOENIX |
| State | AZ |
| Zip Code | 85054 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Abrazo Central Campus | 2000 West Bethany Home Road, Phoenix, AZ 85015 | (602) 249-0212 | 3 |
| Abrazo Scottsdale Campus | 3929 East Bell Road, Phoenix, AZ 85032 | (602) 923-5000 | 3 |
| Quail Run Behavioral Health | 2545 West Quail Avenue, Phoenix, AZ 85027 | (602) 455-5700 | |
| Los Ninos Hospital, Inc. | 2303 East Thomas, Phoenix, AZ 85016 | 6029547311 | |
| O.A.S.I.S. Hospital | 750 North 40th Street, Phoenix, AZ 85008 | (602) 797-7700 | |
| Abrazo Maryvale Campus | 5102 West Campbell Avenue, Phoenix, AZ 85031 | 6238485000 | 3 |
| St. Luke's Behavioral Hospital, Lp | 1800 East Van Buren, Phoenix, AZ 85006 | (602) 251-8535 | |
| St. Joseph's Hospital and Medical Center | 350 West Thomas Road, Phoenix, AZ 85013 | (602) 406-3000 | 4 |
| Banner Estrella Medical Center | 9201 West Thomas Road, Phoenix, AZ 85037 | (623) 327-4000 | 3 |
| Phoenix Children's Hospital | 1919 East Thomas Road, Phoenix, AZ 85016 | (602) 933-1000 | |
| Find all hospitals in the same city | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Mayo Clinic Hlth Systm Franciscan Hlthcare Sparta | 310 W Main St, Sparta, WI 54656 | (608) 269-2132 | |
| Mayo Clinic Health System Eau Claire Hospital | 1221 Whipple St, Eau Claire, WI 54703 | (715) 838-3311 | 5 |
| Mayo Clinic Health System-Northland | 1222 E Woodland Ave, Barron, WI 54812 | (715) 537-3186 | 2 |
| Mayo Clinic Health System - Waseca | 501 North State Street, Waseca, MN 56093 | (507) 835-1210 | |
| Mayo Clinic Health System Chippewa Valley | 1501 Thompson St, Bloomer, WI 54724 | (715) 568-2000 | |
| Mayo Clinic Hospital Rochester | 1216 Second Street Southwest, Rochester, MN 55902 | (507) 255-5123 | 5 |
| Mayo Clinic Health System-Springfield | 625 Jackson Avenue North, Springfield, MN 56087 | 5077236201 | |
| Mayo Clinic Health System In Waycross | 1900 Tebeau Street, Waycross, GA 31501 | (912) 287-2500 | 3 |
| Mayo Clinic Health System - Cannon Falls | 32021 County 24 Boulevard, Cannon Falls, MN 55009 | (507) 263-6000 | |
| Mayo Clinic Health System - St James | 1101 Moulton and Parsons Drive, St James, MN 56081 | (507) 375-8601 |
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