MERCY GILBERT MEDICAL CENTER

Address: 3555 South Val Vista Drive, Gilbert, AZ 85297
Telephone: (480) 728-8000

MERCY GILBERT MEDICAL CENTER is a hospital registered with U.S Centers for Medicare & Medicaid Services. The overal rating of the hospital by Medicare is 4.

Entity Overview

MERCY GILBERT MEDICAL CENTER is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #030119. The hospital type is acute care hospitals. The address is 3555 South Val Vista Drive, Gilbert, AZ 85297. The overall rating is 4.

Facility ID 030119
Facility Name MERCY GILBERT MEDICAL CENTER
Address 3555 South Val Vista Drive
Gilbert
AZ 85297
County Maricopa
Telephone (480) 728-8000
Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Church
Emergency Services Yes
Overall Rating 4

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 6.
Better than the national value: 0, No different: 6, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: 0, No different: 8, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 8.
Better than the national value: 0, No different: 8, Worse: 0
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 10.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 2314, Response Rate: 19% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 65%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 10%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 25%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 60%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 8%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 32%
Patients who reported that their room and bathroom were "Always" cleanPercent: 73%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 9%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 18%
Cleanliness - linear mean scoreScore: 87 (scale 1-100)
Cleanliness - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 78%
Nurse communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 4%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 18%
Patients who reported that their doctors "Always" communicated wellPercent: 75%
Doctor communication - linear mean scoreScore: 90 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 6%
Doctor communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 19%
Patients who reported that they "Always" received help as soon as they wantedPercent: 62%
Staff responsiveness - linear mean scoreScore: 84 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 9%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 29%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 63%
Communication about medicines - linear mean scoreScore: 78 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 19%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 18%
Discharge information - linear mean scoreScore: 89 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 11%
Discharge information - star ratingRating: 4 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 89%
Patients who "Agree" they understood their care when they left the hospitalPercent: 41%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 6%
Care transition - linear mean scoreScore: 82 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 53%
Care transition - star ratingRating: 3 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 34%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 5%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 61%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 45%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 7%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 48%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 42%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 6%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 52%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 14%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate3473.2
Death rate for heart attack patientsNo Different Than the National Rate18510.6
Death rate for CABG surgery patients
Death rate for COPD patientsNo Different Than the National Rate2659.5
Death rate for heart failure patientsNo Different Than the National Rate33810.5
Death rate for pneumonia patientsNo Different Than the National Rate67413
Death rate for stroke patientsNo Different Than the National Rate21511.8
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate9841.94
Postoperative Respiratory Failure RateNo Different Than the National Rate9228.81
Serious blood clots after surgeryNo Different Than the National Rate19113.85
Blood stream infection after surgeryNo Different Than the National Rate9276.61
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate6270.86
Accidental cuts and tears from medical treatmentNo Different Than the National Rate16141.30
Pressure soresNo Different Than the National Rate46050.68
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate103146.44
Collapsed lung due to medical treatmentNo Different Than the National Rate66610.31
Broken hip from a fall after surgeryNo Different Than the National Rate62780.10
Serious complicationsNo Different Than the National Value1.24
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate17822.45

Location Information

Street Address 3555 SOUTH VAL VISTA DRIVE
City GILBERT
State AZ
Zip Code 85297

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Banner Gateway Medical Center1900 North Higley Road, Gilbert, AZ 85234(480) 543-20004
Gilbert Hospital5656 South Power Road, Gilbert, AZ 8529548084037153

Hospitals in the state of AZ

Hospital NameAddressTelephoneOverall Rating
St Joseph's Hospital350 North Wilmot Road, Tucson, AZ 85711(520) 873-30003
Yuma Regional Medical Center2400 South Avenue A, Yuma, AZ 85364(928) 344-20003
Honorhealth Scottsdale Shea Medical Center9003 East Shea Boulevard, Scottsdale, AZ 85260(480) 323-30004
Flagstaff Medical Center1200 North Beaver Street, Flagstaff, AZ 86002(928) 779-33664
Banner-University Medical Center South Campus2800 East Ajo Way, Tucson, AZ 85713(520) 874-20004
St. Joseph's Hospital and Medical Center350 West Thomas Road, Phoenix, AZ 85013(602) 406-30004
Tucson Medical Center5301 East Grant Road, Tucson, AZ 85712(520) 327-54613
Honorhealth Deer Valley Medical Center19829 North 27th Avenue, Scottsdale, AZ 85258(623) 879-52554
Mayo Clinic Hospital5777 East Mayo Boulevard, Phoenix, AZ 85054(480) 515-62965
Yavapai Regional Medical Center1003 Willow Creek Road, Prescott, AZ 86301(928) 445-27003
Find all hospitals in the state of AZ

Similar Entities

Hospitals with similar names

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Mercy Medical Center Inc301 Saint Paul Place, Baltimore, MD 21202(410) 332-92375
Gilbert Hospital5656 South Power Road, Gilbert, AZ 8529548084037153
Mercy Catholic Medical Center- Mercy Fitzgerald1500 Lansdowne Ave, Darby, PA 19023(215) 237-40002
Mercy Medical Center Redding2175 Rosaline Ave, Clairmont Hgts, Redding, CA 96001(530) 225-61021
Mercy Walworth Hospital & Medical CenterN2950 State Road 67, Lake Geneva, WI 53147(262) 245-05353
Mercy San Juan Medical Center6501 Coyle Ave, Carmichael, CA 95608(916) 537-50003
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Mercy Medical Center - Cedar Rapids701 10th Street Se, Cedar Rapids, IA 52403(319) 398-60115
Mercy Medical Center1000 North Village Avenue, Rockville Centre, NY 11571(516) 705-25251

Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.

Data Provider U.S Centers for Medicare & Medicaid Services
Jurisdiction United States