Mena Regional Health System is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #040015. The hospital type is acute care hospitals. The address is 311 North Morrow Street, Mena, AR 71953. The overall rating is 3.
| Facility ID | 040015 |
| Facility Name | MENA REGIONAL HEALTH SYSTEM |
| Address | 311 North Morrow Street Mena AR 71953 |
| County | Polk |
| Telephone | (479) 394-6100 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Government - Local |
| Emergency Services | Yes |
| Overall Rating | 3 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 4. Better than the national value: 0, No different: 3, Worse: 1 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 3. Better than the national value: 0, No different: 3, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 6. Better than the national value: 1, No different: 5, Worse: 0 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 10. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 77% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 1% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 22% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 85% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 2% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 13% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 70% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 4% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 26% |
| Cleanliness - linear mean score | Score: 88 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 84% |
| Nurse communication - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 2% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 14% |
| Patients who reported that their doctors "Always" communicated well | Percent: 84% |
| Doctor communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 4% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 12% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 81% |
| Staff responsiveness - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 1% |
| Staff responsiveness - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 18% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 75% |
| Communication about medicines - linear mean score | Score: 84 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 14% |
| Communication about medicines - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 11% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 41% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 3% |
| Care transition - linear mean score | Score: 84 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 56% |
| Care transition - star rating | Rating: 4 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 35% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 3% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 62% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 47% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 3% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 50% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 42% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 4% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 54% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 18% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 82% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 82% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 13% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 79% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 5% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 16% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 91% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 7% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 4% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 27% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 69% |
| Overall hospital rating - linear mean score | Score: 90 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 87% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 6% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 7% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 77% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 2% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 21% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 84% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 3% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 13% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 91% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 7% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 60% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 4% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 36% |
| Quietness - linear mean score | Score: 85 (scale 1-100) |
| Quietness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 3% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 66% |
| Recommend hospital - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 31% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 63% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 22% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 15% |
| Summary star rating | Rating: 4 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 9% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 91% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 25 | 2.5 | |
| Death rate for heart attack patients | Number of Cases Too Small | |||
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 123 | 8.1 | |
| Death rate for heart failure patients | Worse Than the National Rate | 72 | 18.5 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 124 | 18.4 | |
| Death rate for stroke patients | No Different Than the National Rate | 29 | 15.3 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | Number of Cases Too Small | |||
| Postoperative Respiratory Failure Rate | Number of Cases Too Small | |||
| Serious blood clots after surgery | No Different Than the National Rate | 76 | 3.62 | |
| Blood stream infection after surgery | Number of Cases Too Small | |||
| A wound that splits open after surgery on the abdomen or pelvis | Number of Cases Too Small | |||
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 44 | 1.24 | |
| Pressure sores | No Different Than the National Rate | 640 | 0.50 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | Number of Cases Too Small | |||
| Collapsed lung due to medical treatment | No Different Than the National Rate | 910 | 0.25 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 775 | 0.11 | |
| Serious complications | No Different Than the National Value | 0.96 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 75 | 2.47 |
| Street Address |
311 NORTH MORROW STREET |
| City | MENA |
| State | AR |
| Zip Code | 71953 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Northwest Medical Center-Springdale | 609 West Maple Avenue, Springdale, AR 72764 | (479) 751-5711 | 3 |
| Mercy Hospital Northwest Arkansas | 2710 South Rife Medical Lane, Rogers, AR 72758 | (479) 338-8000 | 5 |
| Baptist Health Medical Center-Stuttgart | 1703 North Buerkle St, Stuttgart, AR 72160 | (870) 673-3511 | 4 |
| Wadley Regional Medical Center At Hope | 2001 South Main, Hope, AR 71801 | (870) 722-3800 | 4 |
| Bradley County Medical Center | 404 South Bradley Street, Warren, AR 71671 | (870) 226-3731 | 4 |
| Johnson Regional Medical Center | 1100 East Poplar Street, Clarksville, AR 72830 | (479) 754-5454 | 3 |
| Arkansas Surgical Hospital | 5201 North Shore Drive, North Little Rock, AR 72118 | (501) 748-8000 | 5 |
| Arkansas Heart Hospital, LLC | 1701 S Shackleford Road, Little Rock, AR 72211 | (501) 219-7000 | 4 |
| Ozark Health | 2500 Highway 65 South, Clinton, AR 72031 | (501) 745-7000 | 4 |
| Baptist Health Medical Center-Hot Springs County | 1001 Schneider Drive, Malvern, AR 72104 | (501) 332-1000 | 4 |
| Find all hospitals in the state of AR | |||
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This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.