National Park Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #040078. The hospital type is acute care hospitals. The address is 1910 Malvern Avenue, Hot Springs, AR 71901. The overall rating is 1.
| Facility ID | 040078 |
| Facility Name | NATIONAL PARK MEDICAL CENTER |
| Address | 1910 Malvern Avenue Hot Springs AR 71901 |
| County | Garland |
| Telephone | (501) 321-1000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Proprietary |
| Emergency Services | Yes |
| Overall Rating | 1 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 5, Worse: 2 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 9. Better than the national value: 0, No different: 7, Worse: 2 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 11. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 50% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 22% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 28% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 44% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 24% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 32% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 66% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 13% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 21% |
| Cleanliness - linear mean score | Score: 84 (scale 1-100) |
| Cleanliness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 69% |
| Nurse communication - linear mean score | Score: 85 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 10% |
| Nurse communication - star rating | Rating: 1 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 21% |
| Patients who reported that their doctors "Always" communicated well | Percent: 73% |
| Doctor communication - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 10% |
| Doctor communication - star rating | Rating: 1 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 17% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 47% |
| Staff responsiveness - linear mean score | Score: 73 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 23% |
| Staff responsiveness - star rating | Rating: 1 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 30% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 50% |
| Communication about medicines - linear mean score | Score: 68 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 29% |
| Communication about medicines - star rating | Rating: 1 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 21% |
| Discharge information - linear mean score | Score: 83 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 17% |
| Discharge information - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 83% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 47% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 10% |
| Care transition - linear mean score | Score: 76 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 43% |
| Care transition - star rating | Rating: 1 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 41% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 9% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 50% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 51% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 11% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 38% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 50% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 10% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 40% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 19% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 81% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 67% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 12% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 21% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 71% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 10% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 82% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 7% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 11% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 15% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 25% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 60% |
| Overall hospital rating - linear mean score | Score: 83 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 64% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 17% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 19% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 64% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 12% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 24% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 65% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 11% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 24% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 76% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 7% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 17% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 53% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 15% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 32% |
| Quietness - linear mean score | Score: 78 (scale 1-100) |
| Quietness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 11% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 62% |
| Recommend hospital - linear mean score | Score: 82 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 27% |
| Recommend hospital - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 37% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 42% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 21% |
| Summary star rating | Rating: 1 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 14% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 86% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 121 | 2.8 | |
| Death rate for heart attack patients | No Different Than the National Rate | 158 | 14.4 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 79 | 3.2 | |
| Death rate for COPD patients | No Different Than the National Rate | 264 | 8.8 | |
| Death rate for heart failure patients | Worse Than the National Rate | 317 | 14.5 | |
| Death rate for pneumonia patients | Worse Than the National Rate | 542 | 19.1 | |
| Death rate for stroke patients | No Different Than the National Rate | 104 | 12.7 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 696 | 1.32 | |
| Postoperative Respiratory Failure Rate | Worse Than the National Rate | 477 | 14.65 | |
| Serious blood clots after surgery | No Different Than the National Rate | 1651 | 5.82 | |
| Blood stream infection after surgery | No Different Than the National Rate | 682 | 5.00 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 309 | 0.88 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1091 | 1.21 | |
| Pressure sores | No Different Than the National Rate | 4417 | 0.14 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 140 | 191.92 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 5159 | 0.33 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 4909 | 0.10 | |
| Serious complications | No Different Than the National Value | 1.25 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 1551 | 2.45 |
| Street Address |
1910 MALVERN AVENUE |
| City | HOT SPRINGS |
| State | AR |
| Zip Code | 71901 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Levi Hospital | 300 Prospect Ave, Hot Springs, AR 71901 | (501) 624-1281 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Fall River Hospital - Cah | 1201 Highway 71 South, Hot Springs, SD 57747 | (605) 745-8910 | 4 |
| St Vincent Hot Springs | 300 Werner Street, Hot Springs, AR 71903 | (501) 622-1000 | 5 |
| Bath Community Hospital | 106 Park Drive- Po Drawer Z, Hot Springs, VA 24445 | (540) 839-7000 | 4 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Mena Regional Health System | 311 North Morrow Street, Mena, AR 71953 | (479) 394-6100 | 3 |
| Chambers Memorial Hospital | 719 Detroit Street, Danville, AR 72833 | (479) 495-2241 | 3 |
| Baptist Health - Van Buren | 211 Crawford Memorial Drive, Van Buren, AR 72957 | (479) 474-3401 | 4 |
| St Vincent Medical Center/North | 2215 Wildwood Avenue, Sherwood, AR 72120 | (501) 552-7000 | 4 |
| Arkansas Surgical Hospital | 5201 North Shore Drive, North Little Rock, AR 72118 | (501) 748-8000 | 5 |
| Baptist Health Medical Center- Conway | 1555 Exchange Avenue, Conway, AR 72032 | (501) 585-2000 | 4 |
| Arkansas Heart Hospital, LLC | 1701 S Shackleford Road, Little Rock, AR 72211 | (501) 219-7000 | 4 |
| North Arkansas Regional Medical Center | 620 North Main Street, Harrison, AR 72601 | (870) 365-2000 | 4 |
| Ozark Health | 2500 Highway 65 South, Clinton, AR 72031 | (501) 745-7000 | 4 |
| Northwest Medical Center-Springdale | 609 West Maple Avenue, Springdale, AR 72764 | (479) 751-5711 | 3 |
| Find all hospitals in the state of AR | |||
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