Uc San Diego Health Hillcrest - Hillcrest Med Ctr is a hospital registered with U.S Centers for Medicare & Medicaid Services.
The facility number is #050025.
The hospital type is acute care hospitals.
The address is 200 West Arbor Drive
San Diego
CA 92103.
The overall rating is 5.
| Facility ID | 050025 |
| Facility Name | UC SAN DIEGO HEALTH HILLCREST - HILLCREST MED CTR |
| Address |
200 West Arbor Drive San Diego CA 92103 |
| County | San Diego |
| Telephone | (619) 543-6222 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Other |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 2, No different: 5, Worse: 0 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 4, No different: 4, Worse: 0 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 0, No different: 9, Worse: 2 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 12. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 67% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 10% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 23% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 66% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 7% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 27% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 72% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 9% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 19% |
| Cleanliness - linear mean score | Score: 87 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 79% |
| Nurse communication - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 4% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 17% |
| Patients who reported that their doctors "Always" communicated well | Percent: 81% |
| Doctor communication - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 4% |
| Doctor communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 15% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 66% |
| Staff responsiveness - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 9% |
| Staff responsiveness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 25% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 63% |
| Communication about medicines - linear mean score | Score: 78 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 19% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 18% |
| Discharge information - linear mean score | Score: 90 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 10% |
| Discharge information - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 90% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 37% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 5% |
| Care transition - linear mean score | Score: 84 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 58% |
| Care transition - star rating | Rating: 4 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 29% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 66% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 41% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 7% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 52% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 39% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 4% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 57% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 10% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 90% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 76% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 80% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 5% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 15% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 87% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 10% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 6% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 15% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 79% |
| Overall hospital rating - linear mean score | Score: 91 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 77% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 9% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 14% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 75% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 20% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 76% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 20% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 86% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 12% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 58% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 11% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 31% |
| Quietness - linear mean score | Score: 82 (scale 1-100) |
| Quietness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 4% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 80% |
| Recommend hospital - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 16% |
| Recommend hospital - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 50% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 29% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 21% |
| Summary star rating | Rating: 4 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 10% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 90% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 599 | 2.2 | |
| Death rate for heart attack patients | No Different Than the National Rate | 258 | 11 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 106 | 2.4 | |
| Death rate for COPD patients | No Different Than the National Rate | 147 | 7.6 | |
| Death rate for heart failure patients | Better Than the National Rate | 432 | 7.4 | |
| Death rate for pneumonia patients | Better Than the National Rate | 604 | 11.3 | |
| Death rate for stroke patients | No Different Than the National Rate | 244 | 11.2 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 2830 | 1.79 | |
| Postoperative Respiratory Failure Rate | Better Than the National Rate | 2126 | 2.60 | |
| Serious blood clots after surgery | No Different Than the National Rate | 4830 | 4.84 | |
| Blood stream infection after surgery | No Different Than the National Rate | 2817 | 6.10 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 1206 | 0.79 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 3571 | 0.79 | |
| Pressure sores | No Different Than the National Rate | 11112 | 0.29 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 343 | 140.31 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 12312 | 0.27 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 10350 | 0.09 | |
| Serious complications | No Different Than the National Value | 0.94 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 4436 | 2.23 |
| Street Address |
200 WEST ARBOR DRIVE |
| City | SAN DIEGO |
| State | CA |
| Zip Code | 92103 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Scripps Mercy Hospital | 4077 5th Ave, San Diego, CA 92103 | (619) 294-8111 | 2 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Sharp Memorial Hospital | 7901 Frost St, San Diego, CA 92123 | (858) 939-3400 | 5 |
| Rady Children's Hospital - San Diego | 3020 Childrens Way, San Diego, CA 92123 | (858) 576-1700 | |
| San Diego County Psychiatric Hospital | 3851 Rosecrans St, San Diego, CA 92110 | (619) 692-8211 | |
| Alvarado Hospital Medical Center | 6655 Alvarado Road, San Diego, CA 92120 | (619) 287-3270 | 4 |
| Aurora San Diego | 11878 Avenue of Industry, San Diego, CA 92128 | (858) 487-3200 | |
| Sharp Mesa Vista Hospital | 7850 Vista Hill Avenue, San Diego, CA 92123 | (858) 278-4110 | |
| Kaiser Foundation Hospital - San Diego | 4647 Zion Ave, San Diego, CA 92120 | (619) 528-5000 | 4 |
| NMC San Diego | 34800 Bob Wilson Drive, San Diego, CA 92134 | (619) 532-6400 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Pih Health Hospital-Whittier | 12401 Washington Blvd, Whittier, CA 90602 | (562) 698-0811 | 5 |
| Sutter Amador Hospital | 200 Mission Blvd, Jackson, CA 95642 | (209) 223-7500 | 5 |
| Glendora Oaks Behavioral Health Hospital | 150 West Route 66, Glendora, CA 91740 | (626) 852-5000 | 5 |
| Glendale Adventist Medical Center | 1509 E Wilson Terrace, Glendale, CA 91206 | (818) 409-8202 | 5 |
| Sequoia Hospital | 170 Alameda De Las Pulgas, Redwood City, CA 94062 | (650) 369-5811 | 5 |
| Kaiser Foundation Hospital and Rehab Center | 975 Sereno Dr, Vallejo, CA 94589 | (707) 651-1000 | 5 |
| Sutter Santa Rosa Regional Hospital | 30 Mark West Springs Road, Santa Rosa, CA 95403 | (707) 576-4000 | 5 |
| Glendale Mem Hospital & Hlth Center | 1420 S Central Ave, Glendale, CA 91204 | (818) 502-1900 | 5 |
| Santa Rosa Memorial Hospital | 1165 Montgomery Dr, Santa Rosa, CA 95405 | (707) 525-5300 | 5 |
| Novato Community Hospital | 180 Rowland Way, Novato, CA 94945 | (415) 209-1300 | 5 |
| Find all hospitals in the state of CA | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Centura Health-St Anthony North Health Campus | 14300 Orchard Pkwy, Westminster, CO 80023 | (720) 627-0000 | 5 |
| Hillcrest Hospital Henryetta | 2401 W Main, Henryetta, OK 74437 | (918) 650-1100 | 3 |
| Kaiser Foundation Hospital - San Diego | 4647 Zion Ave, San Diego, CA 92120 | (619) 528-5000 | 4 |
| Hillcrest Hospital Claremore | 1202 N Muskogee Place, Claremore, OK 74017 | (918) 341-2556 | 4 |
| Rady Children's Hospital - San Diego | 3020 Childrens Way, San Diego, CA 92123 | (858) 576-1700 | |
| San Diego County Psychiatric Hospital | 3851 Rosecrans St, San Diego, CA 92110 | (619) 692-8211 | |
| Aurora San Diego | 11878 Avenue of Industry, San Diego, CA 92128 | (858) 487-3200 | |
| Hillcrest Hospital | 6780 Mayfield Road, Mayfield Heights, OH 44124 | (440) 312-4500 | 5 |
| Hillcrest Hospital South | 8801 South 101st East Avenue, Tulsa, OK 74133 | (918) 294-4499 | 4 |
| Hillcrest Hospital Pryor | 111 North Bailey Street, Pryor, OK 74361 | (918) 825-1600 | 3 |
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