GLENDALE MEM HOSPITAL & HLTH CENTER

Address: 1420 S Central Ave, Glendale, CA 91204
Telephone: (818) 502-1900

GLENDALE MEM HOSPITAL & HLTH CENTER is a hospital registered with U.S Centers for Medicare & Medicaid Services. The overal rating of the hospital by Medicare is 5.

Entity Overview

GLENDALE MEM HOSPITAL & HLTH CENTER is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #050058. The hospital type is acute care hospitals. The address is 1420 S Central Ave, Glendale, CA 91204. The overall rating is 5.

Facility ID 050058
Facility Name GLENDALE MEM HOSPITAL & HLTH CENTER
Address 1420 S Central Ave
Glendale
CA 91204
County Los Angeles
Telephone (818) 502-1900
Hospital Type Acute Care Hospitals
Hospital Ownership Voluntary non-profit - Private
Emergency Services Yes
Overall Rating 5

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 2, No different: 5, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 7.
Better than the national value: 2, No different: 5, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 9.
Better than the national value: 0, No different: 7, Worse: 2
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 10.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 724, Response Rate: 13% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 63%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 12%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 25%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 62%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 10%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 28%
Patients who reported that their room and bathroom were "Always" cleanPercent: 76%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 7%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 17%
Cleanliness - linear mean scoreScore: 89 (scale 1-100)
Cleanliness - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 77%
Nurse communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 4%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 19%
Patients who reported that their doctors "Always" communicated wellPercent: 76%
Doctor communication - linear mean scoreScore: 89 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 7%
Doctor communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 17%
Patients who reported that they "Always" received help as soon as they wantedPercent: 63%
Staff responsiveness - linear mean scoreScore: 83 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 11%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 26%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 66%
Communication about medicines - linear mean scoreScore: 79 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 17%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 17%
Discharge information - linear mean scoreScore: 85 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 15%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 85%
Patients who "Agree" they understood their care when they left the hospitalPercent: 41%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 7%
Care transition - linear mean scoreScore: 81 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 52%
Care transition - star ratingRating: 3 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 33%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 6%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 61%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 48%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 8%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 44%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 42%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 6%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 52%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 16%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate1432.1
Death rate for heart attack patientsNo Different Than the National Rate17911.3
Death rate for CABG surgery patientsNo Different Than the National Rate792.1
Death rate for COPD patientsNo Different Than the National Rate2447.7
Death rate for heart failure patientsBetter Than the National Rate4468
Death rate for pneumonia patientsBetter Than the National Rate51512.5
Death rate for stroke patientsNo Different Than the National Rate9612.3
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate4091.44
Postoperative Respiratory Failure RateNo Different Than the National Rate3005.42
Serious blood clots after surgeryNo Different Than the National Rate10664.68
Blood stream infection after surgeryNo Different Than the National Rate3994.79
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate2300.88
Accidental cuts and tears from medical treatmentNo Different Than the National Rate6871.62
Pressure soresNo Different Than the National Rate34720.61
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate50143.30
Collapsed lung due to medical treatmentNo Different Than the National Rate42570.20
Broken hip from a fall after surgeryNo Different Than the National Rate38770.12
Serious complicationsNo Different Than the National Value1.03
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate10142.17

Location Information

Street Address 1420 S CENTRAL AVE
City GLENDALE
State CA
Zip Code 91204

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Banner Thunderbird Medical Center5555 West Thunderbird Road, Glendale, AZ 85306(602) 865-55552
Glendale Adventist Medical Center1509 E Wilson Terrace, Glendale, CA 91206(818) 409-82025
Abrazo Arrowhead Hospital18701 North 67th Avenue, Glendale, AZ 85308(623) 561-10003
Aurora Behavioral Health System6015 West Peoria Avenue, Glendale, AZ 85302(623) 344-4400
Orthopaedic Hospital of Wi475 W River Woods Pkwy, Glendale, WI 53212(414) 961-6800
Usc Verdugo Hills Hospital1812 Verdugo Blvd, Glendale, CA 91208(818) 790-71002

Hospitals in the state of CA

Hospital NameAddressTelephoneOverall Rating
Sharp Memorial Hospital7901 Frost St, San Diego, CA 92123(858) 939-34005
Glendora Oaks Behavioral Health Hospital150 West Route 66, Glendora, CA 91740(626) 852-50005
Kaiser Foundation Hospital and Rehab Center975 Sereno Dr, Vallejo, CA 94589(707) 651-10005
John Muir Medical Center - Walnut Creek Campus1601 Ygnacio Valley Rd, Walnut Creek, CA 94598(925) 939-30005
Sutter Amador Hospital200 Mission Blvd, Jackson, CA 95642(209) 223-75005
Alhambra Hospital Medical Center100 S Raymond Ave, Alhambra, CA 91801(626) 570-16065
Sutter Santa Rosa Regional Hospital30 Mark West Springs Road, Santa Rosa, CA 95403(707) 576-40005
French Hospital Medical Center1911 Johnson Ave, San Luis Obispo, CA 93401(805) 543-53535
Mercy General Hospital4001 J St, Sacramento, CA 95819(916) 453-44535
Peninsula Medical Center1501 Trousdale Drive, Burlingame, CA 94010(650) 696-54005
Find all hospitals in the state of CA

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.

Data Provider U.S Centers for Medicare & Medicaid Services
Jurisdiction United States