Santa Rosa Memorial Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services.
The facility number is #050174.
The hospital type is acute care hospitals.
The address is 1165 Montgomery Dr
Santa Rosa
CA 95405.
The overall rating is 5.
| Facility ID | 050174 |
| Facility Name | SANTA ROSA MEMORIAL HOSPITAL |
| Address |
1165 Montgomery Dr Santa Rosa CA 95405 |
| County | Sonoma |
| Telephone | (707) 525-5300 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 2, No different: 5, Worse: 0 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 2, No different: 9, Worse: 0 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 13. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 60% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 13% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 27% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 49% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 16% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 35% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 71% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 7% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 22% |
| Cleanliness - linear mean score | Score: 88 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 76% |
| Nurse communication - linear mean score | Score: 90 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 5% |
| Nurse communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 19% |
| Patients who reported that their doctors "Always" communicated well | Percent: 75% |
| Doctor communication - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 6% |
| Doctor communication - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 19% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 54% |
| Staff responsiveness - linear mean score | Score: 79 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 14% |
| Staff responsiveness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 32% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 60% |
| Communication about medicines - linear mean score | Score: 76 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 21% |
| Communication about medicines - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 19% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 6% |
| Care transition - linear mean score | Score: 80 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 48% |
| Care transition - star rating | Rating: 2 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 39% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 6% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 55% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 52% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 8% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 40% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 47% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 5% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 48% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 14% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 86% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 69% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 8% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 23% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 72% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 7% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 21% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 83% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 4% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 13% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 11% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 24% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 65% |
| Overall hospital rating - linear mean score | Score: 86 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 73% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 9% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 18% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 71% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 23% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 72% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 6% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 22% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 84% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 13% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 42% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 23% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 35% |
| Quietness - linear mean score | Score: 71 (scale 1-100) |
| Quietness - star rating | Rating: 1 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 7% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 68% |
| Recommend hospital - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 25% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 47% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 33% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 20% |
| Summary star rating | Rating: 2 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 11% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 89% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 561 | 2.3 | |
| Death rate for heart attack patients | No Different Than the National Rate | 385 | 10.4 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 95 | 2.5 | |
| Death rate for COPD patients | No Different Than the National Rate | 274 | 9.2 | |
| Death rate for heart failure patients | No Different Than the National Rate | 542 | 10.2 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 647 | 16.9 | |
| Death rate for stroke patients | No Different Than the National Rate | 338 | 13.2 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1192 | 1.79 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 941 | 3.01 | |
| Serious blood clots after surgery | Worse Than the National Rate | 3034 | 5.75 | |
| Blood stream infection after surgery | No Different Than the National Rate | 1180 | 3.66 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 518 | 0.86 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1714 | 1.53 | |
| Pressure sores | No Different Than the National Rate | 7783 | 1.08 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 118 | 156.69 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 9455 | 0.22 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 7745 | 0.10 | |
| Serious complications | No Different Than the National Value | 1.11 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 2889 | 3.24 |
| Street Address |
1165 MONTGOMERY DR |
| City | SANTA ROSA |
| State | CA |
| Zip Code | 95405 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Sutter Santa Rosa Regional Hospital | 30 Mark West Springs Road, Santa Rosa, CA 95403 | (707) 576-4000 | 5 |
| Aurora Behavioral Healthcare-Santa Rosa, LLC | 1287 Fulton Road, Santa Rosa, CA 95401 | (707) 800-7700 | |
| Kaiser Foundation Hospital-Santa Rosa | 401 Bicentennial Way, Santa Rosa, CA 95403 | (707) 571-4000 | 4 |
| Guadalupe County Hospital | 117 Camino De Vida, Suite 100, Santa Rosa, NM 88435 | (575) 472-3417 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Sequoia Hospital | 170 Alameda De Las Pulgas, Redwood City, CA 94062 | (650) 369-5811 | 5 |
| Kaiser Foundation Hospital-Santa Clara | 700 Lawrence Expressway, Santa Clara, CA 95051 | (408) 236-6400 | 5 |
| Glendale Mem Hospital & Hlth Center | 1420 S Central Ave, Glendale, CA 91204 | (818) 502-1900 | 5 |
| Providence St. Jude Medical Center | 101 E Valencia Mesa Drive, Fullerton, CA 92835 | (714) 992-3000 | 5 |
| Sharp Memorial Hospital | 7901 Frost St, San Diego, CA 92123 | (858) 939-3400 | 5 |
| Glendale Adventist Medical Center | 1509 E Wilson Terrace, Glendale, CA 91206 | (818) 409-8202 | 5 |
| Alhambra Hospital Medical Center | 100 S Raymond Ave, Alhambra, CA 91801 | (626) 570-1606 | 5 |
| Glendora Oaks Behavioral Health Hospital | 150 West Route 66, Glendora, CA 91740 | (626) 852-5000 | 5 |
| French Hospital Medical Center | 1911 Johnson Ave, San Luis Obispo, CA 93401 | (805) 543-5353 | 5 |
| John Muir Medical Center - Walnut Creek Campus | 1601 Ygnacio Valley Rd, Walnut Creek, CA 94598 | (925) 939-3000 | 5 |
| Find all hospitals in the state of CA | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Christus Santa Rosa Hospital-San Marcos | 1301 Wonder World Drive, San Marcos, TX 78666 | (512) 753-3511 | 4 |
| Sutter Santa Rosa Regional Hospital | 30 Mark West Springs Road, Santa Rosa, CA 95403 | (707) 576-4000 | 5 |
| Santa Monica - Ucla Med Ctr & Orthopaedic Hospital | 1250 16th Street, Santa Monica, CA 90404 | (310) 319-4000 | 5 |
| Memorial Hospital | 1110 North Sarah Dewitt Drive, Gonzales, TX 78629 | (830) 672-7581 | 3 |
| Christus Santa Rosa Medical Center | 2827 Babcock Road, San Antonio, TX 78207 | (210) 704-2011 | 3 |
| Sutter Maternity & Surgery Center of Santa Cruz | 2900 Chanticleer Avenue, Santa Cruz, CA 95065 | (831) 477-2200 | |
| Memorial Hermann Memorial City Hospital | 921 Gessner, Houston, TX 77024 | (713) 242-3000 | 4 |
| Santa Fe Phs Indian Hospital | 1700 Cerrillos Road, Santa Fe, NM 87501 | (505) 988-9821 | |
| Santa Cruz Valley Regional Hospital | 4455 South I-19 Frontage Road, Green Valley, AZ 85614 | (602) 471-8190 | 1 |
| Kaiser Foundation Hospital-Santa Clara | 700 Lawrence Expressway, Santa Clara, CA 95051 | (408) 236-6400 | 5 |
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