John Muir Medical Center - Walnut Creek Campus is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #050180. The hospital type is acute care hospitals. The address is 1601 Ygnacio Valley Rd, Walnut Creek, CA 94598. The overall rating is 5.
| Facility ID | 050180 |
| Facility Name | JOHN MUIR MEDICAL CENTER - WALNUT CREEK CAMPUS |
| Address | 1601 Ygnacio Valley Rd Walnut Creek CA 94598 |
| County | Contra Costa |
| Telephone | (925) 939-3000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Other |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 6. Better than the national value: 2, No different: 4, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 1, No different: 7, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 10. Better than the national value: 0, No different: 10, Worse: 0 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 12. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 68% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 7% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 25% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 63% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 7% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 30% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 76% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 8% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 16% |
| Cleanliness - linear mean score | Score: 89 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 80% |
| Nurse communication - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 3% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 17% |
| Patients who reported that their doctors "Always" communicated well | Percent: 81% |
| Doctor communication - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 4% |
| Doctor communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 15% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 65% |
| Staff responsiveness - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 7% |
| Staff responsiveness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 28% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 66% |
| Communication about medicines - linear mean score | Score: 80 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 16% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 18% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 43% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 4% |
| Care transition - linear mean score | Score: 83 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 53% |
| Care transition - star rating | Rating: 4 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 38% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 4% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 58% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 5% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 49% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 43% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 4% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 53% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 14% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 86% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 75% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 4% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 21% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 79% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 17% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 10% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 6% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 18% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 76% |
| Overall hospital rating - linear mean score | Score: 91 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 80% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 7% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 13% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 75% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 20% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 78% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 18% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 87% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 11% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 60% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 11% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 29% |
| Quietness - linear mean score | Score: 82 (scale 1-100) |
| Quietness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 3% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 83% |
| Recommend hospital - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 14% |
| Recommend hospital - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 53% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 24% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 23% |
| Summary star rating | Rating: 3 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 11% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 89% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 925 | 2 | |
| Death rate for heart attack patients | No Different Than the National Rate | 196 | 10.7 | |
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 319 | 6.6 | |
| Death rate for heart failure patients | Better Than the National Rate | 778 | 9 | |
| Death rate for pneumonia patients | Better Than the National Rate | 1060 | 13 | |
| Death rate for stroke patients | No Different Than the National Rate | 475 | 13 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1925 | 0.97 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 1768 | 7.16 | |
| Serious blood clots after surgery | No Different Than the National Rate | 3675 | 2.17 | |
| Blood stream infection after surgery | No Different Than the National Rate | 1865 | 4.16 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 809 | 0.97 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 2291 | 0.97 | |
| Pressure sores | No Different Than the National Rate | 9999 | 0.22 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 118 | 157.65 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 12689 | 0.37 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 10129 | 0.10 | |
| Serious complications | No Different Than the National Value | 0.81 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 3385 | 2.77 |
| Street Address |
1601 YGNACIO VALLEY RD |
| City | WALNUT CREEK |
| State | CA |
| Zip Code | 94598 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Kaiser Foundation Hospital - Walnut Creek | 1425 S Main Street, Walnut Creek, CA 94596 | (925) 295-4000 | 3 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| John Muir Medical Center - Concord Campus | 2540 East St, Concord, CA 94520 | (925) 682-8200 | 5 |
| San Ramon Regional Medical Center | 6001 Norris Canyon Road, San Ramon, CA 94583 | (925) 275-9200 | 2 |
| John Muir Behavioral Health Center | 2740 Grant Street, Concord, CA 94520 | (925) 674-4101 | |
| Contra Costa Regional Medical Center | 2500 Alhambra Avenue, Martinez, CA 94553 | (925) 370-5000 | 4 |
| Sutter Delta Medical Center | 3901 Lone Tree Way, Antioch, CA 94509 | (925) 779-7200 | 3 |
| Kaiser Foundation Hospital - Antioch | 4501 Sand Creek Road, Antioch, CA 94531 | (925) 813-6500 | 4 |
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|---|---|---|---|
| Sutter Amador Hospital | 200 Mission Blvd, Jackson, CA 95642 | (209) 223-7500 | 5 |
| Sequoia Hospital | 170 Alameda De Las Pulgas, Redwood City, CA 94062 | (650) 369-5811 | 5 |
| Glendora Oaks Behavioral Health Hospital | 150 West Route 66, Glendora, CA 91740 | (626) 852-5000 | 5 |
| Uc San Diego Health Hillcrest - Hillcrest Med Ctr | 200 West Arbor Drive, San Diego, CA 92103 | (619) 543-6222 | 5 |
| Mercy General Hospital | 4001 J St, Sacramento, CA 95819 | (916) 453-4453 | 5 |
| Sutter Medical Center, Sacramento | 2825 Capitol Avenue, Sacramento, CA 95816 | (916) 454-2222 | 5 |
| Kaiser Foundation Hospital-Santa Clara | 700 Lawrence Expressway, Santa Clara, CA 95051 | (408) 236-6400 | 5 |
| Providence St. Jude Medical Center | 101 E Valencia Mesa Drive, Fullerton, CA 92835 | (714) 992-3000 | 5 |
| Santa Rosa Memorial Hospital | 1165 Montgomery Dr, Santa Rosa, CA 95405 | (707) 525-5300 | 5 |
| Glendale Adventist Medical Center | 1509 E Wilson Terrace, Glendale, CA 91206 | (818) 409-8202 | 5 |
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