Glendora Oaks Behavioral Health Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #050205. The hospital type is acute care hospitals. The address is 150 West Route 66, Glendora, CA 91740. The overall rating is 5.
| Facility ID | 050205 |
| Facility Name | GLENDORA OAKS BEHAVIORAL HEALTH HOSPITAL |
| Address | 150 West Route 66 Glendora CA 91740 |
| County | Los Angeles |
| Telephone | (626) 852-5000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Proprietary |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 3. Better than the national value: 1, No different: 2, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 2. Better than the national value: 0, No different: 2, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 4. Better than the national value: 0, No different: 3, Worse: 1 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: . Better than the national value: , No different: , Worse: 5 |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 4. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 62% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 15% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 23% |
| Cleanliness - linear mean score | Percent: 23% |
| Cleanliness - star rating | Percent: 23% |
| Patients who reported that their nurses "Always" communicated well | Percent: 66% |
| Nurse communication - linear mean score | Percent: 66% |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 13% |
| Nurse communication - star rating | Percent: 13% |
| Patients who reported that their nurses "Usually" communicated well | Percent: 21% |
| Patients who reported that their doctors "Always" communicated well | Percent: 67% |
| Doctor communication - linear mean score | Percent: 67% |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 14% |
| Doctor communication - star rating | Percent: 14% |
| Patients who reported that their doctors "Usually" communicated well | Percent: 19% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 44% |
| Staff responsiveness - linear mean score | Percent: 44% |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 16% |
| Staff responsiveness - star rating | Percent: 16% |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 40% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 51% |
| Communication about medicines - linear mean score | Percent: 51% |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 35% |
| Communication about medicines - star rating | Percent: 35% |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 14% |
| Discharge information - linear mean score | Percent: 14% |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 30% |
| Discharge information - star rating | Percent: 30% |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 70% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 10% |
| Care transition - linear mean score | Percent: 10% |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 44% |
| Care transition - star rating | Percent: 44% |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 44% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 44% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 44% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 44% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 44% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 44% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 44% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 44% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 44% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 44% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 44% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 44% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 44% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 44% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 44% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 44% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 44% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 44% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 44% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 44% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 16% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 28% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 56% |
| Overall hospital rating - linear mean score | Percent: 56% |
| Overall hospital rating - star rating | Percent: 56% |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 56% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 56% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 56% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 56% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 56% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 56% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 56% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 56% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 56% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 56% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 56% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 56% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 25% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 32% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 43% |
| Quietness - linear mean score | Percent: 43% |
| Quietness - star rating | Percent: 43% |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 13% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 55% |
| Recommend hospital - linear mean score | Percent: 55% |
| Patients who reported YES, they would probably recommend the hospital | Percent: 32% |
| Recommend hospital - star rating | Percent: 32% |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 32% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 32% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 32% |
| Summary star rating | Percent: 32% |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 32% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 32% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | ||||
| Death rate for heart attack patients | Number of Cases Too Small | |||
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 28 | 8.1 | |
| Death rate for heart failure patients | No Different Than the National Rate | 31 | 11.3 | |
| Death rate for pneumonia patients | Better Than the National Rate | 197 | 9.7 | |
| Death rate for stroke patients | Number of Cases Too Small | |||
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | Number of Cases Too Small | |||
| Postoperative Respiratory Failure Rate | Number of Cases Too Small | |||
| Serious blood clots after surgery | No Different Than the National Rate | 111 | 3.32 | |
| Blood stream infection after surgery | ||||
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 39 | 0.90 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 238 | 1.20 | |
| Pressure sores | No Different Than the National Rate | 1813 | 0.20 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | Number of Cases Too Small | |||
| Collapsed lung due to medical treatment | No Different Than the National Rate | 2107 | 0.23 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 1654 | 0.12 | |
| Serious complications | No Different Than the National Value | 0.85 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 107 | 2.41 |
| Street Address |
150 WEST ROUTE 66 |
| City | GLENDORA |
| State | CA |
| Zip Code | 91740 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Emanate Health Foothill Presbyterian Hospital | 250 S Grand Ave, Glendora, CA 91740 | (626) 963-8411 | 2 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Northridge Hospital Medical Center | 18300 Roscoe Blvd, Northridge, CA 91325 | (818) 885-8500 | 4 |
| Cedars-Sinai Medical Center | 8700 Beverly Blvd, Los Angeles, CA 90048 | (310) 423-3277 | 5 |
| Huntington Memorial Hospital | 100 W California Blvd, Pasadena, CA 91109 | (626) 397-5000 | 4 |
| Alhambra Hospital Medical Center | 100 S Raymond Ave, Alhambra, CA 91801 | (626) 570-1606 | 5 |
| Pih Health Hospital-Whittier | 12401 Washington Blvd, Whittier, CA 90602 | (562) 698-0811 | 5 |
| Centinela Hospital Medical Center | 555 East Hardy Street, Inglewood, CA 90301 | (310) 673-4660 | 4 |
| Whittier Hospital Medical Center | 9080 Colima Rd, Whittier, CA 90605 | (562) 945-3561 | 5 |
| Sherman Oaks Hospital | 4929 Van Nuys Blvd, Sherman Oaks, CA 91403 | (818) 981-7111 | 5 |
| Ronald Reagan Ucla Medical Center | 757 Westwood Plaza, Los Angeles, CA 90095 | (310) 825-6301 | 4 |
| Encino Hospital Medical Center | 16237 Ventura Blvd, Encino, CA 91436 | (818) 995-5000 | 4 |
| Find all hospitals in the county of Los Angeles | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Austin Oaks Hospital | 1407 West Stassney Lane, Austin, TX 78745 | (512) 383-8939 | |
| Merit Health River Oaks | 1030 River Oaks Drive, Flowood, MS 39232 | (601) 936-2390 | 3 |
| Crossgates River Oaks Hospital | 350 Crossgates Blvd, Brandon, MS 39042 | (601) 825-2811 | 1 |
| Royal Oaks Hospital | 307 N Main, Windsor, MO 65360 | (660) 647-2182 | |
| Linden Oaks At Edward | 852 S West Street, Naperville, IL 60540 | (630) 305-5500 | |
| Glen Oaks Hospital | 301 E Division Box 1885, Greenville, TX 75401 | (903) 454-6000 | |
| Sun Behavioral Health | 820 Dolwick Drive, Erlanger, KY 41018 | (859) 429-5188 | |
| Medical City Green Oaks Hospital | 7808 Clodus Fields Drive, Dallas, TX 75251 | (972) 991-9504 | |
| Harbor Oaks Hospital | 35031 23 Mile Rd, New Baltimore, MI 48047 | (586) 725-5777 | |
| Heritage Oaks Hospital | 4250 Auburn Blvd, Sacramento, CA 95841 | (916) 489-3336 |
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