GLENDORA OAKS BEHAVIORAL HEALTH HOSPITAL

Address: 150 West Route 66, Glendora, CA 91740
Telephone: (626) 852-5000

GLENDORA OAKS BEHAVIORAL HEALTH HOSPITAL is a hospital registered with U.S Centers for Medicare & Medicaid Services. The overal rating of the hospital by Medicare is 5.

Entity Overview

GLENDORA OAKS BEHAVIORAL HEALTH HOSPITAL is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #050205. The hospital type is acute care hospitals. The address is 150 West Route 66, Glendora, CA 91740. The overall rating is 5.

Facility ID 050205
Facility Name GLENDORA OAKS BEHAVIORAL HEALTH HOSPITAL
Address 150 West Route 66
Glendora
CA 91740
County Los Angeles
Telephone (626) 852-5000
Hospital Type Acute Care Hospitals
Hospital Ownership Proprietary
Emergency Services Yes
Overall Rating 5

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 3.
Better than the national value: 1, No different: 2, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 2.
Better than the national value: 0, No different: 2, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 4.
Better than the national value: 0, No different: 3, Worse: 1
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: .
Better than the national value: , No different: , Worse:
5
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 4.
Better than the national value: , No different: , Worse:
Notes The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 36, Response Rate: 17% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wanted
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted
Patients who reported that they "Usually" received bathroom help as soon as they wanted
Patients who reported that they "Always" received help after using the call button as soon as they wanted
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted
Patients who reported that they "Usually" received help after using the call button as soon as they wanted
Patients who reported that their room and bathroom were "Always" cleanPercent: 62%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 15%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 23%
Cleanliness - linear mean scorePercent: 23%
Cleanliness - star ratingPercent: 23%
Patients who reported that their nurses "Always" communicated wellPercent: 66%
Nurse communication - linear mean scorePercent: 66%
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 13%
Nurse communication - star ratingPercent: 13%
Patients who reported that their nurses "Usually" communicated wellPercent: 21%
Patients who reported that their doctors "Always" communicated wellPercent: 67%
Doctor communication - linear mean scorePercent: 67%
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 14%
Doctor communication - star ratingPercent: 14%
Patients who reported that their doctors "Usually" communicated wellPercent: 19%
Patients who reported that they "Always" received help as soon as they wantedPercent: 44%
Staff responsiveness - linear mean scorePercent: 44%
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 16%
Staff responsiveness - star ratingPercent: 16%
Patients who reported that they "Usually" received help as soon as they wantedPercent: 40%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 51%
Communication about medicines - linear mean scorePercent: 51%
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 35%
Communication about medicines - star ratingPercent: 35%
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 14%
Discharge information - linear mean scorePercent: 14%
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 30%
Discharge information - star ratingPercent: 30%
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 70%
Patients who "Agree" they understood their care when they left the hospitalPercent: 46%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 10%
Care transition - linear mean scorePercent: 10%
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 44%
Care transition - star ratingPercent: 44%
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 44%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 44%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 44%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 44%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 44%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patients
Death rate for heart attack patientsNumber of Cases Too Small
Death rate for CABG surgery patients
Death rate for COPD patientsNo Different Than the National Rate288.1
Death rate for heart failure patientsNo Different Than the National Rate3111.3
Death rate for pneumonia patientsBetter Than the National Rate1979.7
Death rate for stroke patientsNumber of Cases Too Small
Postoperative Acute Kidney Injury Requiring Dialysis RateNumber of Cases Too Small
Postoperative Respiratory Failure RateNumber of Cases Too Small
Serious blood clots after surgeryNo Different Than the National Rate1113.32
Blood stream infection after surgery
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate390.90
Accidental cuts and tears from medical treatmentNo Different Than the National Rate2381.20
Pressure soresNo Different Than the National Rate18130.20
Deaths among Patients with Serious Treatable Complications after SurgeryNumber of Cases Too Small
Collapsed lung due to medical treatmentNo Different Than the National Rate21070.23
Broken hip from a fall after surgeryNo Different Than the National Rate16540.12
Serious complicationsNo Different Than the National Value0.85
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate1072.41

Location Information

Street Address 150 WEST ROUTE 66
City GLENDORA
State CA
Zip Code 91740

Hospitals in the same zip code

Hospital NameAddressTelephoneOverall Rating
Emanate Health Foothill Presbyterian Hospital250 S Grand Ave, Glendora, CA 91740(626) 963-84112

Hospitals in the state of CA

Hospital NameAddressTelephoneOverall Rating
Sutter Medical Center, Sacramento2825 Capitol Avenue, Sacramento, CA 95816(916) 454-22225
Glendale Adventist Medical Center1509 E Wilson Terrace, Glendale, CA 91206(818) 409-82025
John Muir Medical Center - Walnut Creek Campus1601 Ygnacio Valley Rd, Walnut Creek, CA 94598(925) 939-30005
Kaiser Foundation Hospital-Santa Clara700 Lawrence Expressway, Santa Clara, CA 95051(408) 236-64005
French Hospital Medical Center1911 Johnson Ave, San Luis Obispo, CA 93401(805) 543-53535
Sequoia Hospital170 Alameda De Las Pulgas, Redwood City, CA 94062(650) 369-58115
Sharp Memorial Hospital7901 Frost St, San Diego, CA 92123(858) 939-34005
Mercy General Hospital4001 J St, Sacramento, CA 95819(916) 453-44535
Santa Monica - Ucla Med Ctr & Orthopaedic Hospital1250 16th Street, Santa Monica, CA 90404(310) 319-40005
Pih Health Hospital-Whittier12401 Washington Blvd, Whittier, CA 90602(562) 698-08115
Find all hospitals in the state of CA

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.

Data Provider U.S Centers for Medicare & Medicaid Services
Jurisdiction United States