Glendora Oaks Behavioral Health Hospital

(626) 852-5000 · 150 West Route 66, Glendora, CA 91740

Overview

Glendora Oaks Behavioral Health Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #050205. The hospital type is acute care hospitals. The address is 150 West Route 66, Glendora, CA 91740. The overall rating is 5.

Facility ID050205
Facility NameGLENDORA OAKS BEHAVIORAL HEALTH HOSPITAL
Address150 West Route 66
Glendora
CA 91740
CountyLos Angeles
Telephone(626) 852-5000
Hospital TypeAcute Care Hospitals
Hospital OwnershipProprietary
Emergency ServicesYes
Overall Rating5

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 3.
Better than the national value: 1, No different: 2, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 2.
Better than the national value: 0, No different: 2, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 4.
Better than the national value: 0, No different: 3, Worse: 1
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: .
Better than the national value: , No different: , Worse:
5
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 4.
Better than the national value: , No different: , Worse:
NotesThe Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 36, Response Rate: 17% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wanted
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted
Patients who reported that they "Usually" received bathroom help as soon as they wanted
Patients who reported that they "Always" received help after using the call button as soon as they wanted
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted
Patients who reported that they "Usually" received help after using the call button as soon as they wanted
Patients who reported that their room and bathroom were "Always" cleanPercent: 62%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 15%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 23%
Cleanliness - linear mean scorePercent: 23%
Cleanliness - star ratingPercent: 23%
Patients who reported that their nurses "Always" communicated wellPercent: 66%
Nurse communication - linear mean scorePercent: 66%
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 13%
Nurse communication - star ratingPercent: 13%
Patients who reported that their nurses "Usually" communicated wellPercent: 21%
Patients who reported that their doctors "Always" communicated wellPercent: 67%
Doctor communication - linear mean scorePercent: 67%
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 14%
Doctor communication - star ratingPercent: 14%
Patients who reported that their doctors "Usually" communicated wellPercent: 19%
Patients who reported that they "Always" received help as soon as they wantedPercent: 44%
Staff responsiveness - linear mean scorePercent: 44%
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 16%
Staff responsiveness - star ratingPercent: 16%
Patients who reported that they "Usually" received help as soon as they wantedPercent: 40%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 51%
Communication about medicines - linear mean scorePercent: 51%
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 35%
Communication about medicines - star ratingPercent: 35%
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 14%
Discharge information - linear mean scorePercent: 14%
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 30%
Discharge information - star ratingPercent: 30%
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 70%
Patients who "Agree" they understood their care when they left the hospitalPercent: 46%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 10%
Care transition - linear mean scorePercent: 10%
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 44%
Care transition - star ratingPercent: 44%
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 44%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 44%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 44%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 44%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 44%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 44%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 44%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 44%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 44%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 44%
Patients who reported that their doctors "Always" listened carefully to themPercent: 44%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 44%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 44%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 44%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 44%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 44%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 16%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 28%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 56%
Overall hospital rating - linear mean scorePercent: 56%
Overall hospital rating - star ratingPercent: 56%
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 56%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 56%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 56%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 56%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 56%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 56%
Patients who reported that their nurses "Always" listened carefully to themPercent: 56%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 56%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 56%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 56%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 56%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 56%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 25%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 32%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 43%
Quietness - linear mean scorePercent: 43%
Quietness - star ratingPercent: 43%
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 13%
Patients who reported YES, they would definitely recommend the hospitalPercent: 55%
Recommend hospital - linear mean scorePercent: 55%
Patients who reported YES, they would probably recommend the hospitalPercent: 32%
Recommend hospital - star ratingPercent: 32%
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 32%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 32%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 32%
Summary star ratingPercent: 32%
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 32%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 32%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patients
Death rate for heart attack patientsNumber of Cases Too Small
Death rate for CABG surgery patients
Death rate for COPD patientsNo Different Than the National Rate288.1
Death rate for heart failure patientsNo Different Than the National Rate3111.3
Death rate for pneumonia patientsBetter Than the National Rate1979.7
Death rate for stroke patientsNumber of Cases Too Small
Postoperative Acute Kidney Injury Requiring Dialysis RateNumber of Cases Too Small
Postoperative Respiratory Failure RateNumber of Cases Too Small
Serious blood clots after surgeryNo Different Than the National Rate1113.32
Blood stream infection after surgery
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate390.90
Accidental cuts and tears from medical treatmentNo Different Than the National Rate2381.20
Pressure soresNo Different Than the National Rate18130.20
Deaths among Patients with Serious Treatable Complications after SurgeryNumber of Cases Too Small
Collapsed lung due to medical treatmentNo Different Than the National Rate21070.23
Broken hip from a fall after surgeryNo Different Than the National Rate16540.12
Serious complicationsNo Different Than the National Value0.85
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate1072.41

Location Information

Street Address 150 WEST ROUTE 66
CityGLENDORA
StateCA
Zip Code91740

Hospitals in the same zip code

Hospital NameAddressTelephoneOverall Rating
Emanate Health Foothill Presbyterian Hospital 250 S Grand Ave, Glendora, CA 91740(626) 963-84112

Hospitals in the county of Los Angeles

Hospital NameAddressTelephoneOverall Rating
Northridge Hospital Medical Center 18300 Roscoe Blvd, Northridge, CA 91325(818) 885-85004
Cedars-Sinai Medical Center 8700 Beverly Blvd, Los Angeles, CA 90048(310) 423-32775
Huntington Memorial Hospital 100 W California Blvd, Pasadena, CA 91109(626) 397-50004
Alhambra Hospital Medical Center 100 S Raymond Ave, Alhambra, CA 91801(626) 570-16065
Pih Health Hospital-Whittier 12401 Washington Blvd, Whittier, CA 90602(562) 698-08115
Centinela Hospital Medical Center 555 East Hardy Street, Inglewood, CA 90301(310) 673-46604
Whittier Hospital Medical Center 9080 Colima Rd, Whittier, CA 90605(562) 945-35615
Sherman Oaks Hospital 4929 Van Nuys Blvd, Sherman Oaks, CA 91403(818) 981-71115
Ronald Reagan Ucla Medical Center 757 Westwood Plaza, Los Angeles, CA 90095(310) 825-63014
Encino Hospital Medical Center 16237 Ventura Blvd, Encino, CA 91436(818) 995-50004
Find all hospitals in the county of Los Angeles

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Hospitals with similar names

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Crossgates River Oaks Hospital 350 Crossgates Blvd, Brandon, MS 39042(601) 825-28111
Royal Oaks Hospital 307 N Main, Windsor, MO 65360(660) 647-2182
Linden Oaks At Edward 852 S West Street, Naperville, IL 60540(630) 305-5500
Glen Oaks Hospital 301 E Division Box 1885, Greenville, TX 75401(903) 454-6000
Sun Behavioral Health 820 Dolwick Drive, Erlanger, KY 41018(859) 429-5188
Medical City Green Oaks Hospital 7808 Clodus Fields Drive, Dallas, TX 75251(972) 991-9504
Harbor Oaks Hospital 35031 23 Mile Rd, New Baltimore, MI 48047(586) 725-5777
Heritage Oaks Hospital 4250 Auburn Blvd, Sacramento, CA 95841(916) 489-3336

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.