Mercy Medical Center

(209) 564-5000 · 333 Mercy Avenue, Merced, CA 95340

Overview

Mercy Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #050444. The hospital type is acute care hospitals. The address is 333 Mercy Avenue, Merced, CA 95340. The overall rating is 2.

Facility ID050444
Facility NameMERCY MEDICAL CENTER
Address333 Mercy Avenue
Merced
CA 95340
CountyMerced
Telephone(209) 564-5000
Hospital TypeAcute Care Hospitals
Hospital OwnershipVoluntary non-profit - Private
Emergency ServicesYes
Overall Rating2

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 6.
Better than the national value: 0, No different: 5, Worse: 1
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 7.
Better than the national value: 1, No different: 6, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 10.
Better than the national value: 0, No different: 6, Worse: 4
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
NotesThe Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 1065, Response Rate: 13% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 63%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 12%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 25%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 59%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 10%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 31%
Patients who reported that their room and bathroom were "Always" cleanPercent: 76%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 5%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 19%
Cleanliness - linear mean scoreScore: 90 (scale 1-100)
Cleanliness - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 76%
Nurse communication - linear mean scoreScore: 90 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 5%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 19%
Patients who reported that their doctors "Always" communicated wellPercent: 74%
Doctor communication - linear mean scoreScore: 88 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 7%
Doctor communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 19%
Patients who reported that they "Always" received help as soon as they wantedPercent: 61%
Staff responsiveness - linear mean scoreScore: 83 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 11%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 28%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 65%
Communication about medicines - linear mean scoreScore: 80 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 16%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 19%
Discharge information - linear mean scoreScore: 84 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 16%
Discharge information - star ratingRating: 2 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 84%
Patients who "Agree" they understood their care when they left the hospitalPercent: 47%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 7%
Care transition - linear mean scoreScore: 79 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 46%
Care transition - star ratingRating: 2 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 40%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 6%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 54%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 52%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 9%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 39%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 49%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 6%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 45%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 17%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 83%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 69%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 8%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 23%
Patients who reported that their doctors "Always" listened carefully to themPercent: 71%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 8%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 21%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 82%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 5%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 13%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 11%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 22%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 67%
Overall hospital rating - linear mean scoreScore: 86 (scale 1-100)
Overall hospital rating - star ratingRating: 3 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 77%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 7%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 16%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 73%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 6%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 21%
Patients who reported that their nurses "Always" listened carefully to themPercent: 71%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 6%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 23%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 84%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 4%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 12%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 59%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 9%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 32%
Quietness - linear mean scoreScore: 82 (scale 1-100)
Quietness - star ratingRating: 3 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 7%
Patients who reported YES, they would definitely recommend the hospitalPercent: 63%
Recommend hospital - linear mean scoreScore: 84 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 30%
Recommend hospital - star ratingRating: 2 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 53%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 25%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 22%
Summary star ratingRating: 3 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 15%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 85%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate4292.9
Death rate for heart attack patientsNo Different Than the National Rate10713.4
Death rate for CABG surgery patients
Death rate for COPD patientsNo Different Than the National Rate4776.6
Death rate for heart failure patientsNo Different Than the National Rate66210.1
Death rate for pneumonia patientsWorse Than the National Rate111919.5
Death rate for stroke patientsNo Different Than the National Rate22714
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate6511.29
Postoperative Respiratory Failure RateNo Different Than the National Rate6478.87
Serious blood clots after surgeryNo Different Than the National Rate14353.61
Blood stream infection after surgeryNo Different Than the National Rate6415.72
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate3871.01
Accidental cuts and tears from medical treatmentNo Different Than the National Rate14001.50
Pressure soresNo Different Than the National Rate63640.47
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate56140.62
Collapsed lung due to medical treatmentNo Different Than the National Rate84870.19
Broken hip from a fall after surgeryNo Different Than the National Rate76190.12
Serious complicationsNo Different Than the National Value1.08
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate13922.14

Hospitals with the same name

Hospital NameAddressTelephoneOverall Rating
Mercy Medical Center 2700 Nw Stewart Parkway, Roseburg, OR 97470(541) 673-06113
Mercy Medical Center 1000 North Village Avenue, Rockville Centre, NY 11571(516) 705-25251
Mercy Medical Center 1320 Mercy Drive Nw, Canton, OH 44708(330) 489-10084

Location Information

Street Address 333 MERCY AVENUE
CityMERCED
StateCA
Zip Code95340

Hospitals in the county of Merced

Hospital NameAddressTelephoneOverall Rating
Memorial Hospital Los Banos 520 West I St, Los Banos, CA 93635(209) 826-05912

Hospitals in the state of CA

Hospital NameAddressTelephoneOverall Rating
Glendale Mem Hospital & Hlth Center 1420 S Central Ave, Glendale, CA 91204(818) 502-19005
Sutter Amador Hospital 200 Mission Blvd, Jackson, CA 95642(209) 223-75005
Kaiser Foundation Hospital-Santa Clara 700 Lawrence Expressway, Santa Clara, CA 95051(408) 236-64005
John Muir Medical Center - Walnut Creek Campus 1601 Ygnacio Valley Rd, Walnut Creek, CA 94598(925) 939-30005
Mercy General Hospital 4001 J St, Sacramento, CA 95819(916) 453-44535
Uc San Diego Health Hillcrest - Hillcrest Med Ctr 200 West Arbor Drive, San Diego, CA 92103(619) 543-62225
Kaiser Foundation Hospital and Rehab Center 975 Sereno Dr, Vallejo, CA 94589(707) 651-10005
Santa Monica - Ucla Med Ctr & Orthopaedic Hospital 1250 16th Street, Santa Monica, CA 90404(310) 319-40005
French Hospital Medical Center 1911 Johnson Ave, San Luis Obispo, CA 93401(805) 543-53535
Sharp Memorial Hospital 7901 Frost St, San Diego, CA 92123(858) 939-34005
Find all hospitals in the state of CA

Similar Entities

Hospitals with similar names

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Mercy Hospital 2215 Truxtun Avenue, Bakersfield, CA 93301(661) 632-50003
Mercy St Vincent Medical Center 2213 Cherry Street, Mason, OH 45040(419) 251-32323
Mercy Hospital and Medical Center 2525 S Michigan Ave, Chicago, IL 60616(312) 567-20002
Mercy Medical Center Inc 301 Saint Paul Place, Baltimore, MD 21202(410) 332-92375
Upmc Mercy 1400 Locust Street, Pittsburgh, PA 15219(412) 232-81113
Mercy San Juan Medical Center 6501 Coyle Ave, Carmichael, CA 95608(916) 537-50003
Mercy Hospital 500 E Market Street, Iowa City, IA 52245(319) 339-03005
Mercy Regional Medical Center 800 E Main, Ville Platte, LA 70586(337) 363-56845
Mercy Medical Ctr 271 Carew Street, Springfield, MA 01104(413) 748-90003
Mercy Regional Medical Center 3700 Kolbe Road, Lorain, OH 44053(440) 960-40005

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.