Mercy Medical Center of Mt Shasta is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #051319. The hospital type is critical access hospitals. The address is 914 Pine Street, Mount Shasta, CA 96067. The overall rating is 3.
| Facility ID | 051319 |
| Facility Name | MERCY MEDICAL CENTER OF MT SHASTA |
| Address | 914 Pine Street Mount Shasta CA 96067 |
| County | Siskiyou |
| Telephone | (530) 926-6111 |
| Hospital Type | Critical Access Hospitals |
| Hospital Ownership | Voluntary non-profit - Other |
| Emergency Services | Yes |
| Overall Rating | 3 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 4. Better than the national value: 0, No different: 4, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 1. Better than the national value: 0, No different: 1, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 7. Better than the national value: 2, No different: 5, Worse: 0 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 10. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 76% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 7% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 17% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 78% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 2% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 20% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 80% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 5% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 15% |
| Cleanliness - linear mean score | Score: 91 (scale 1-100) |
| Cleanliness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 85% |
| Nurse communication - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 3% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 12% |
| Patients who reported that their doctors "Always" communicated well | Percent: 84% |
| Doctor communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 4% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 12% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 77% |
| Staff responsiveness - linear mean score | Score: 91 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 5% |
| Staff responsiveness - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 18% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 70% |
| Communication about medicines - linear mean score | Score: 84 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 12% |
| Communication about medicines - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 18% |
| Discharge information - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 8% |
| Discharge information - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 92% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 39% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 7% |
| Care transition - linear mean score | Score: 82 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 54% |
| Care transition - star rating | Rating: 3 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 33% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 6% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 61% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 44% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 7% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 49% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 39% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 8% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 53% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 10% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 90% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 79% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 4% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 17% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 86% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 10% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 9% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 6% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 16% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 78% |
| Overall hospital rating - linear mean score | Score: 91 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 84% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 4% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 12% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 81% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 3% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 16% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 84% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 12% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 91% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 1% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 8% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 64% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 9% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 27% |
| Quietness - linear mean score | Score: 85 (scale 1-100) |
| Quietness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 3% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 80% |
| Recommend hospital - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 17% |
| Recommend hospital - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 56% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 20% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 24% |
| Summary star rating | Rating: 4 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 7% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 93% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 113 | 2 | |
| Death rate for heart attack patients | Number of Cases Too Small | |||
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 83 | 10.3 | |
| Death rate for heart failure patients | No Different Than the National Rate | 46 | 10.6 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 95 | 15.3 | |
| Death rate for stroke patients | No Different Than the National Rate | 25 | 14.3 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | ||||
| Postoperative Respiratory Failure Rate | ||||
| Serious blood clots after surgery | ||||
| Blood stream infection after surgery | ||||
| A wound that splits open after surgery on the abdomen or pelvis | ||||
| Accidental cuts and tears from medical treatment | ||||
| Pressure sores | ||||
| Deaths among Patients with Serious Treatable Complications after Surgery | ||||
| Collapsed lung due to medical treatment | ||||
| Broken hip from a fall after surgery | ||||
| Serious complications | ||||
| Perioperative Hemorrhage or Hematoma Rate |
| Street Address |
914 PINE STREET |
| City | MOUNT SHASTA |
| State | CA |
| Zip Code | 96067 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Fairchild Medical Center | 444 Bruce Street, Yreka, CA 96097 | (530) 842-4121 | 1 |
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| Glendale Mem Hospital & Hlth Center | 1420 S Central Ave, Glendale, CA 91204 | (818) 502-1900 | 5 |
| Sequoia Hospital | 170 Alameda De Las Pulgas, Redwood City, CA 94062 | (650) 369-5811 | 5 |
| Mercy General Hospital | 4001 J St, Sacramento, CA 95819 | (916) 453-4453 | 5 |
| Adventist Health St Helena | 10 Woodland Road, Saint Helena, CA 94574 | (707) 963-3611 | 5 |
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| Find all hospitals in the state of CA | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Mercy San Juan Medical Center | 6501 Coyle Ave, Carmichael, CA 95608 | (916) 537-5000 | 3 |
| Mercy Medical Center | 1320 Mercy Drive Nw, Canton, OH 44708 | (330) 489-1008 | 4 |
| Mercy Hospital and Medical Center | 2525 S Michigan Ave, Chicago, IL 60616 | (312) 567-2000 | 2 |
| Mercy Medical Center Inc | 301 Saint Paul Place, Baltimore, MD 21202 | (410) 332-9237 | 5 |
| Mercy Medical Center-New Hampton | 308 North Maple Avenue, New Hampton, IA 50659 | (641) 394-4121 | |
| Mercy Walworth Hospital & Medical Center | N2950 State Road 67, Lake Geneva, WI 53147 | (262) 245-0535 | 3 |
| Shasta Regional Medical Center | 1100 Butte St, Redding, CA 96001 | (530) 244-5454 | 3 |
| Mercy St Vincent Medical Center | 2213 Cherry Street, Mason, OH 45040 | (419) 251-3232 | 3 |
| Mercy Medical Center | 2700 Nw Stewart Parkway, Roseburg, OR 97470 | (541) 673-0611 | 3 |
| Mercy Medical Center | 333 Mercy Avenue, Merced, CA 95340 | (209) 564-5000 | 2 |
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