Centura Health-Penrose St Francis Health Services is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #060031. The hospital type is acute care hospitals. The address is 2222 North Nevada Ave, Colorado Springs, CO 80923. The overall rating is 4.
| Facility ID | 060031 |
| Facility Name | CENTURA HEALTH-PENROSE ST FRANCIS HEALTH SERVICES |
| Address | 2222 North Nevada Ave Colorado Springs CO 80923 |
| County | El Paso |
| Telephone | (719) 776-5000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 4 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 1, No different: 7, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 5, No different: 5, Worse: 1 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 11. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 67% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 8% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 25% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 61% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 10% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 29% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 71% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 10% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 19% |
| Cleanliness - linear mean score | Score: 86 (scale 1-100) |
| Cleanliness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 78% |
| Nurse communication - linear mean score | Score: 91 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 5% |
| Nurse communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 17% |
| Patients who reported that their doctors "Always" communicated well | Percent: 78% |
| Doctor communication - linear mean score | Score: 91 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 5% |
| Doctor communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 17% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 64% |
| Staff responsiveness - linear mean score | Score: 85 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 9% |
| Staff responsiveness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 27% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 65% |
| Communication about medicines - linear mean score | Score: 80 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 17% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 18% |
| Discharge information - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 14% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 86% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 43% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 6% |
| Care transition - linear mean score | Score: 81 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 51% |
| Care transition - star rating | Rating: 3 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 34% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 6% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 60% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 45% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 8% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 47% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 47% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 5% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 48% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 16% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 84% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 75% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 76% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 5% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 84% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 13% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 8% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 17% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 75% |
| Overall hospital rating - linear mean score | Score: 89 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 79% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 7% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 14% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 76% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 73% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 6% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 21% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 84% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 13% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 59% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 10% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 31% |
| Quietness - linear mean score | Score: 82 (scale 1-100) |
| Quietness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 5% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 76% |
| Recommend hospital - linear mean score | Score: 90 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 19% |
| Recommend hospital - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 52% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 26% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 22% |
| Summary star rating | Rating: 3 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 13% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 87% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 2009 | 1.9 | |
| Death rate for heart attack patients | No Different Than the National Rate | 441 | 11.6 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 106 | 2.9 | |
| Death rate for COPD patients | No Different Than the National Rate | 412 | 9 | |
| Death rate for heart failure patients | No Different Than the National Rate | 697 | 12.2 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 755 | 15.4 | |
| Death rate for stroke patients | No Different Than the National Rate | 443 | 14.6 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 4066 | 1.15 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 3616 | 5.49 | |
| Serious blood clots after surgery | No Different Than the National Rate | 5877 | 2.64 | |
| Blood stream infection after surgery | No Different Than the National Rate | 3994 | 4.80 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 1117 | 0.93 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 2515 | 1.45 | |
| Pressure sores | No Different Than the National Rate | 9513 | 0.08 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 142 | 144.65 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 14129 | 0.25 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 12313 | 0.11 | |
| Serious complications | No Different Than the National Value | 0.79 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 5655 | 3.13 |
| Street Address |
2222 NORTH NEVADA AVE |
| City | COLORADO SPRINGS |
| State | CO |
| Zip Code | 80923 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Peak View Behavioral Health | 7353 Sisters Grove, Colorado Springs, CO 80923 | (719) 444-8484 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Uch-Memorial Health System | 1400 E Boulder St, Colorado Springs, CO 80909 | (719) 365-5000 | 4 |
| Children's Hospital Colorado - Colorado Springs | 4090 Briargate Pkwy, Colorado Springs, CO 80920 | (719) 305-9590 | |
| Uchealth Grandview Hospital | 5623 Pulpit Peak View, Colorado Springs, CO 80918 | (719) 272-3600 | |
| Cedar Springs Hospital | 2135 Southgate Rd, Colorado Springs, CO 80906 | (719) 633-4114 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Presbyterian St Luke's Medical Center | 1719 E 19th Ave, Denver, CO 80218 | (303) 839-6000 | 4 |
| Parker Adventist Hospital | 9395 Crown Crest Blvd, Parker, CO 80138 | (303) 269-4000 | 5 |
| Rose Medical Center | 4567 E 9th Ave, Denver, CO 80220 | (303) 320-2121 | 5 |
| Poudre Valley Hospital | 1024 S Lemay Ave, Fort Collins, CO 80524 | (970) 495-7000 | 5 |
| Mt San Rafael Hospital | 410 Benedicta Ave, Trinidad, CO 81082 | (719) 846-9213 | 5 |
| St. Anthony Summit Medical Center | 340 Peak One Drive, Frisco, CO 80443 | (970) 668-3300 | 5 |
| Montrose Memorial Hospital | 800 S 3rd St, Montrose, CO 81401 | (970) 249-2211 | 4 |
| Heart of The Rockies Regional Medical Center | 1000 Rush Dr, Salida, CO 81201 | (719) 530-2200 | 5 |
| St Mary Corwin Med Ctr, Centura Health | 1008 Minnequa Ave, Pueblo, CO 81004 | (719) 557-4000 | 4 |
| Centura Health-St Anthony Hospital | 11600 West 2nd Plc, Lakewood, CO 80228 | (721) 321-0000 | 4 |
| Find all hospitals in the state of CO | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| St Mary Corwin Med Ctr, Centura Health | 1008 Minnequa Ave, Pueblo, CO 81004 | (719) 557-4000 | 4 |
| St Francis Hospital | 1215 Franciscan Dr, Litchfield, IL 62056 | (217) 324-2191 | 4 |
| Orlando Health-Health Central Hospital | 10000 W Colonial Dr, Ocoee, FL 34761 | (407) 296-1000 | 3 |
| Centura Health-St Thomas More Hospital | 1338 Phay Avenue, Canon City, CO 81212 | (719) 285-2000 | 3 |
| Halifax Health /Uf Health Medical Center of Delton | 3300 Halifax Crossings Blvd, Deltona, FL 32725 | (386) 425-4806 | |
| Littleton Adventist Hospital, Centura Health | 7700 S Broadway, Littleton, CO 80122 | (303) 730-8900 | 3 |
| Novant Health Uva Health System Culpeper Med Cente | 501 Sunset Lane, Culpeper, VA 22701 | (703) 829-4300 | 3 |
| University of Kansas Health System - St Francis Campus | 1700 Sw 7th Street, Topeka, KS 66606 | (785) 295-8000 | 4 |
| Centura Health-St Anthony Hospital | 11600 West 2nd Plc, Lakewood, CO 80228 | (721) 321-0000 | 4 |
| Centura Health-St Thomas More Hospital | 1338 Phay Avenue, Canon City, CO 81212 | 7192852000 | 3 |
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