Baystate Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #220077. The hospital type is acute care hospitals. The address is 759 Chestnut Street, Springfield, MA 01199. The overall rating is 3.
| Facility ID | 220077 |
| Facility Name | BAYSTATE MEDICAL CENTER |
| Address | 759 Chestnut Street Springfield MA 01199 |
| County | Hampden |
| Telephone | (413) 794-0000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 3 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 1, No different: 6, Worse: 1 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 1, No different: 5, Worse: 5 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 13. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 62% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 13% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 25% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 52% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 14% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 34% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 71% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 9% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 20% |
| Cleanliness - linear mean score | Score: 87 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 78% |
| Nurse communication - linear mean score | Score: 91 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 5% |
| Nurse communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 17% |
| Patients who reported that their doctors "Always" communicated well | Percent: 77% |
| Doctor communication - linear mean score | Score: 90 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 6% |
| Doctor communication - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 17% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 57% |
| Staff responsiveness - linear mean score | Score: 80 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 13% |
| Staff responsiveness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 30% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 61% |
| Communication about medicines - linear mean score | Score: 76 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 21% |
| Communication about medicines - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 18% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 6% |
| Care transition - linear mean score | Score: 80 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 48% |
| Care transition - star rating | Rating: 2 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 39% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 56% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 51% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 8% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 41% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 48% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 5% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 47% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 17% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 83% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 72% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 7% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 21% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 75% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 6% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 85% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 4% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 11% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 9% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 22% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 69% |
| Overall hospital rating - linear mean score | Score: 87 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 76% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 9% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 15% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 75% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 75% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 6% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 85% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 12% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 50% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 15% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 35% |
| Quietness - linear mean score | Score: 77 (scale 1-100) |
| Quietness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 6% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 72% |
| Recommend hospital - linear mean score | Score: 88 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 22% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 45% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 32% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 23% |
| Summary star rating | Rating: 2 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 10% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 90% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 1230 | 1.8 | |
| Death rate for heart attack patients | No Different Than the National Rate | 993 | 12.9 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 361 | 2.1 | |
| Death rate for COPD patients | No Different Than the National Rate | 589 | 7.2 | |
| Death rate for heart failure patients | No Different Than the National Rate | 1729 | 10.5 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 1097 | 15.6 | |
| Death rate for stroke patients | No Different Than the National Rate | 708 | 14.2 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 3846 | 1.07 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 2744 | 5.87 | |
| Serious blood clots after surgery | No Different Than the National Rate | 7453 | 2.54 | |
| Blood stream infection after surgery | No Different Than the National Rate | 3772 | 5.05 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 1603 | 1.10 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 4431 | 1.60 | |
| Pressure sores | No Different Than the National Rate | 19456 | 0.81 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 293 | 173.11 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 25495 | 0.22 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 22342 | 0.10 | |
| Serious complications | No Different Than the National Value | 0.99 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 6991 | 2.66 |
| Street Address |
759 CHESTNUT STREET |
| City | SPRINGFIELD |
| State | MA |
| Zip Code | 01199 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Mercy Hospital Springfield | 1235 E Cherokee, Springfield, MO 65802 | (417) 829-4323 | 4 |
| Springfield Hospital | Po Box 2003, Springfield, VT 05156 | (802) 885-2151 | |
| Shriners' Hospital for Children (The) | 516 Carew Street, Springfield, MA 01104 | (413) 787-2000 | |
| Ohio Valley Surgical Hospital | 100 West Main Street, Springfield, OH 45502 | (937) 521-3900 | |
| Andrew Mcfarland Mental Hlth Ctr | 901 Southwind Rd, Springfield, IL 62703 | (217) 786-6900 | |
| Perimeter Behavioral Hospital of Springfield | 2828 N National, Springfield, MO 65803 | (417) 837-4000 | |
| Mercy Medical Ctr | 271 Carew Street, Springfield, MA 01104 | (413) 748-9000 | 3 |
| Effingham Health System | 459 Ga Highway 119 South, Springfield, GA 31329 | (912) 754-0160 | |
| Memorial Medical Center | 701 N First St, Springfield, IL 62781 | (217) 788-3000 | 2 |
| St Johns Hospital | 800 E Carpenter St, Springfield, IL 62769 | (217) 544-6464 | 2 |
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This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.