Mercy Hospital Springfield

(417) 829-4323 · 1235 E Cherokee, Springfield, MO 65802

Overview

Mercy Hospital Springfield is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #260065. The hospital type is acute care hospitals. The address is 1235 E Cherokee, Springfield, MO 65802. The overall rating is 4.

Facility ID260065
Facility NameMERCY HOSPITAL SPRINGFIELD
Address1235 E Cherokee
Springfield
MO 65802
CountyGreene
Telephone(417) 829-4323
Hospital TypeAcute Care Hospitals
Hospital OwnershipVoluntary non-profit - Private
Emergency ServicesYes
Overall Rating4

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 0, No different: 6, Worse: 1
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: 2, No different: 6, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 11.
Better than the national value: 3, No different: 8, Worse: 0
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 12.
Better than the national value: , No different: , Worse:
NotesThe Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 5010, Response Rate: 33% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 69%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 10%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 21%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 61%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 12%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 27%
Patients who reported that their room and bathroom were "Always" cleanPercent: 66%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 12%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 22%
Cleanliness - linear mean scoreScore: 84 (scale 1-100)
Cleanliness - star ratingRating: 2 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 77%
Nurse communication - linear mean scoreScore: 91 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 5%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 18%
Patients who reported that their doctors "Always" communicated wellPercent: 78%
Doctor communication - linear mean scoreScore: 90 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 6%
Doctor communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 16%
Patients who reported that they "Always" received help as soon as they wantedPercent: 66%
Staff responsiveness - linear mean scoreScore: 85 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 11%
Staff responsiveness - star ratingRating: 3 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 23%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 62%
Communication about medicines - linear mean scoreScore: 77 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 20%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 18%
Discharge information - linear mean scoreScore: 88 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 12%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 88%
Patients who "Agree" they understood their care when they left the hospitalPercent: 38%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 5%
Care transition - linear mean scoreScore: 84 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 57%
Care transition - star ratingRating: 4 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 33%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 4%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 63%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 42%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 7%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 51%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 38%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 5%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 57%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 16%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 84%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 72%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 7%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 21%
Patients who reported that their doctors "Always" listened carefully to themPercent: 76%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 7%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 17%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 85%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 4%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 11%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 8%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 19%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 73%
Overall hospital rating - linear mean scoreScore: 88 (scale 1-100)
Overall hospital rating - star ratingRating: 3 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 77%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 8%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 15%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 74%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 6%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 20%
Patients who reported that their nurses "Always" listened carefully to themPercent: 74%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 6%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 20%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 84%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 4%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 12%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 56%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 15%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 29%
Quietness - linear mean scoreScore: 79 (scale 1-100)
Quietness - star ratingRating: 2 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 4%
Patients who reported YES, they would definitely recommend the hospitalPercent: 76%
Recommend hospital - linear mean scoreScore: 90 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 20%
Recommend hospital - star ratingRating: 4 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 47%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 31%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 22%
Summary star ratingRating: 3 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 9%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 91%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsBetter Than the National Rate15171.7
Death rate for heart attack patientsNo Different Than the National Rate57511.4
Death rate for CABG surgery patientsNo Different Than the National Rate2532.5
Death rate for COPD patientsNo Different Than the National Rate6278
Death rate for heart failure patientsNo Different Than the National Rate111410.3
Death rate for pneumonia patientsNo Different Than the National Rate120114.2
Death rate for stroke patientsNo Different Than the National Rate68614
Postoperative Acute Kidney Injury Requiring Dialysis RateWorse Than the National Rate35042.90
Postoperative Respiratory Failure RateNo Different Than the National Rate27595.63
Serious blood clots after surgeryNo Different Than the National Rate66393.32
Blood stream infection after surgeryNo Different Than the National Rate34374.55
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate12191.01
Accidental cuts and tears from medical treatmentNo Different Than the National Rate34041.16
Pressure soresWorse Than the National Rate137211.02
Deaths among Patients with Serious Treatable Complications after SurgeryWorse Than the National Rate352196.08
Collapsed lung due to medical treatmentNo Different Than the National Rate188710.27
Broken hip from a fall after surgeryNo Different Than the National Rate165370.11
Serious complicationsNo Different Than the National Value1.14
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate62371.73

Location Information

Street Address 1235 E CHEROKEE
CitySPRINGFIELD
StateMO
Zip Code65802

Hospitals in the same zip code

Hospital NameAddressTelephoneOverall Rating
Cox Medical Centers 3801 South National Avenue, Springfield, MO 65802(417) 269-60001

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Baystate Medical Center 759 Chestnut Street, Springfield, MA 01199(413) 794-00003
Mckenzie-Willamette Medical Center 1460 G Street, Springfield, OR 97477(541) 726-44004
Springfield Hospital Po Box 2003, Springfield, VT 05156(802) 885-2151
Lakeland Behavioral Health System 440 S Market, Springfield, MO 65806(417) 865-5581
Perimeter Behavioral Hospital of Springfield 2828 N National, Springfield, MO 65803(417) 837-4000
Mental Health Services for Clark and Madison Cos 474 North Yellow Springs Street, Springfield, OH 45504(937) 399-9500
Southeast Colorado Hospital District 373 E Tenth Ave, Springfield, CO 81073(719) 523-4501
Ohio Valley Surgical Hospital 100 West Main Street, Springfield, OH 45502(937) 521-3900
Andrew Mcfarland Mental Hlth Ctr 901 Southwind Rd, Springfield, IL 62703(217) 786-6900
St Johns Hospital 800 E Carpenter St, Springfield, IL 62769(217) 544-64642
Find all hospitals in the same city

Similar Entities

Hospitals with similar names

Hospital NameAddressTelephoneOverall Rating
Mercy Hospital 500 E Market Street, Iowa City, IA 52245(319) 339-03005
Mercy Hospital, Inc 218 E Pack Street, Moundridge, KS 67107(620) 345-6391
Mercy Hospital Columbus 220 N Pennsylvania Avenue, Columbus, KS 66725(620) 429-2545
Mayo Clinic Health System-Springfield 625 Jackson Avenue North, Springfield, MN 560875077236201
Chi Mercy Health 570 Chautauqua Blvd, Valley City, ND 58072(701) 845-6400
Mercy Catholic Medical Center- Mercy Fitzgerald 1500 Lansdowne Ave, Darby, PA 19023(215) 237-40002
Mercy Hospital of Buffalo 565 Abbott Road, Buffalo, NY 14220(716) 826-70003
Springfield Hospital Po Box 2003, Springfield, VT 05156(802) 885-2151
Springfield Hospital Center 6655 Sykesville Road, Sykesville, MD 21784(410) 970-7000
Mercy Hospital 4050 Coon Rapids Blvd, Coon Rapids, MN 55433(762) 236-81005

Improve Information

Do you have more infomration about Mercy Hospital Springfield? Please fill in the following form.

Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.