Northern Regional Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #340003. The hospital type is acute care hospitals. The address is 830 Rockford St, Mount Airy, NC 27030. The overall rating is 4.
| Facility ID | 340003 |
| Facility Name | NORTHERN REGIONAL HOSPITAL |
| Address | 830 Rockford St Mount Airy NC 27030 |
| County | Surry |
| Telephone | (336) 719-7000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Government - Hospital District or Authority |
| Emergency Services | Yes |
| Overall Rating | 4 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 5. Better than the national value: 0, No different: 5, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 5. Better than the national value: 0, No different: 5, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 9. Better than the national value: 1, No different: 8, Worse: 0 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 12. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 70% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 9% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 21% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 68% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 7% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 25% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 80% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 6% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 14% |
| Cleanliness - linear mean score | Score: 91 (scale 1-100) |
| Cleanliness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 83% |
| Nurse communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 3% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 14% |
| Patients who reported that their doctors "Always" communicated well | Percent: 84% |
| Doctor communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 3% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 13% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 69% |
| Staff responsiveness - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 8% |
| Staff responsiveness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 23% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 64% |
| Communication about medicines - linear mean score | Score: 78 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 18% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 18% |
| Discharge information - linear mean score | Score: 83 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 17% |
| Discharge information - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 83% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 45% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 5% |
| Care transition - linear mean score | Score: 81 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 50% |
| Care transition - star rating | Rating: 3 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 40% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 55% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 49% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 6% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 45% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 45% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 5% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 50% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 22% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 78% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 80% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 4% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 16% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 83% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 13% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 89% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 9% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 8% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 18% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 74% |
| Overall hospital rating - linear mean score | Score: 89 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 77% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 7% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 16% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 80% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 15% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 81% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 3% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 16% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 10% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 58% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 9% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 33% |
| Quietness - linear mean score | Score: 83 (scale 1-100) |
| Quietness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 5% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 68% |
| Recommend hospital - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 27% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 52% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 29% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 19% |
| Summary star rating | Rating: 3 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 12% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 88% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 129 | 2.2 | |
| Death rate for heart attack patients | No Different Than the National Rate | 31 | 14 | |
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 212 | 8 | |
| Death rate for heart failure patients | No Different Than the National Rate | 143 | 11.3 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 373 | 16.2 | |
| Death rate for stroke patients | No Different Than the National Rate | 86 | 14.5 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 178 | 1.32 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 162 | 5.29 | |
| Serious blood clots after surgery | No Different Than the National Rate | 485 | 3.01 | |
| Blood stream infection after surgery | No Different Than the National Rate | 169 | 4.45 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 168 | 0.90 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 375 | 1.13 | |
| Pressure sores | No Different Than the National Rate | 2122 | 0.30 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | Number of Cases Too Small | |||
| Collapsed lung due to medical treatment | No Different Than the National Rate | 3062 | 0.28 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 2715 | 0.11 | |
| Serious complications | No Different Than the National Value | 0.83 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 466 | 2.35 |
| Street Address |
830 ROCKFORD ST |
| City | MOUNT AIRY |
| State | NC |
| Zip Code | 27030 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Vidant Beaufort Hospital | 628 E 12th St, Washington, NC 27889 | (252) 975-4100 | 5 |
| Watauga Medical Center | 336 Deerfield Road, Boone, NC 28607 | (828) 262-4100 | 4 |
| Scotland Memorial Hospital | 500 Lauchwood Dr, Laurinburg, NC 28352 | (910) 291-7000 | 4 |
| Davie Medical Center | 223 Hospital Street, Mocksville, NC 27028 | (336) 751-8100 | 5 |
| Memorial Mission Hospital and Asheville Surgery Ce | 509 Biltmore Ave, Asheville, NC 28801 | (828) 213-1111 | 4 |
| Vidant Bertie Hospital | 1403 South Kings Street, Windsor, NC 27983 | (252) 794-6600 | 5 |
| Carolinas Healthcare System-Blue Ridge | 2201 S Sterling St, Morganton, NC 28655 | (828) 580-5000 | 4 |
| Rex Hospital | 4420 Lake Boone Trail, Raleigh, NC 27607 | (919) 784-3100 | 5 |
| Haywood Regional Medical Center | 262 Leroy George Drive, Clyde, NC 28721 | (828) 456-7311 | 5 |
| Novant Health Matthews Medical Center | 1500 Matthews Twnshp Prkwy Box 3310, Matthews, NC 28105 | (704) 384-6500 | 5 |
| Find all hospitals in the state of NC | |||
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This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.