Novant Health Matthews Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #340171. The hospital type is acute care hospitals. The address is 1500 Matthews Twnshp Prkwy Box 3310, Matthews, NC 28105. The overall rating is 5.
| Facility ID | 340171 |
| Facility Name | NOVANT HEALTH MATTHEWS MEDICAL CENTER |
| Address | 1500 Matthews Twnshp Prkwy Box 3310 Matthews NC 28105 |
| County | Mecklenburg |
| Telephone | (704) 384-6500 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Other |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 6. Better than the national value: 1, No different: 5, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 1, No different: 7, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 10. Better than the national value: 2, No different: 8, Worse: 0 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 12. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 57% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 14% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 29% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 55% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 12% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 33% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 74% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 10% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 16% |
| Cleanliness - linear mean score | Score: 87 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 80% |
| Nurse communication - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 5% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 15% |
| Patients who reported that their doctors "Always" communicated well | Percent: 82% |
| Doctor communication - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 4% |
| Doctor communication - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 14% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 56% |
| Staff responsiveness - linear mean score | Score: 80 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 13% |
| Staff responsiveness - star rating | Rating: 2 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 31% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 61% |
| Communication about medicines - linear mean score | Score: 77 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 20% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 19% |
| Discharge information - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 13% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 87% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 42% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 5% |
| Care transition - linear mean score | Score: 82 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 53% |
| Care transition - star rating | Rating: 3 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 33% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 62% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 49% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 6% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 45% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 43% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 5% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 52% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 17% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 83% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 79% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 16% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 80% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 5% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 15% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 9% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 9% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 17% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 74% |
| Overall hospital rating - linear mean score | Score: 88 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 76% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 9% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 15% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 77% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 6% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 17% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 76% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 5% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 87% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 4% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 9% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 63% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 8% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 29% |
| Quietness - linear mean score | Score: 85 (scale 1-100) |
| Quietness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 5% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 75% |
| Recommend hospital - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 20% |
| Recommend hospital - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 47% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 32% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 21% |
| Summary star rating | Rating: 3 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 9% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 91% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 345 | 2 | |
| Death rate for heart attack patients | No Different Than the National Rate | 231 | 12.2 | |
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 275 | 7.7 | |
| Death rate for heart failure patients | No Different Than the National Rate | 570 | 10.2 | |
| Death rate for pneumonia patients | Better Than the National Rate | 664 | 12.4 | |
| Death rate for stroke patients | No Different Than the National Rate | 240 | 13.5 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 520 | 1.27 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 491 | 6.49 | |
| Serious blood clots after surgery | No Different Than the National Rate | 1137 | 3.10 | |
| Blood stream infection after surgery | No Different Than the National Rate | 498 | 4.67 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 288 | 0.88 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 900 | 1.26 | |
| Pressure sores | No Different Than the National Rate | 4717 | 0.13 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 43 | 155.93 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 6058 | 0.25 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 5531 | 0.10 | |
| Serious complications | No Different Than the National Value | 0.84 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 1082 | 2.59 |
| Street Address |
1500 MATTHEWS TWNSHP PRKWY BOX 3310 |
| City | MATTHEWS |
| State | NC |
| Zip Code | 28105 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Haywood Regional Medical Center | 262 Leroy George Drive, Clyde, NC 28721 | (828) 456-7311 | 5 |
| Watauga Medical Center | 336 Deerfield Road, Boone, NC 28607 | (828) 262-4100 | 4 |
| Caldwell Memorial Hospital | 321 Mulberry St Sw, Lenoir, NC 28645 | (828) 757-5100 | 4 |
| Northern Regional Hospital | 830 Rockford St, Mount Airy, NC 27030 | (336) 719-7000 | 4 |
| Davie Medical Center | 223 Hospital Street, Mocksville, NC 27028 | (336) 751-8100 | 5 |
| Park Ridge Health | 100 Hospital Drive, Fletcher, NC 28732 | (828) 684-8501 | 5 |
| Cape Fear Valley Hoke Hospital | 210 Medical Pavilion Drive, Raeford, NC 28376 | (910) 904-8025 | 5 |
| Vidant Bertie Hospital | 1403 South Kings Street, Windsor, NC 27983 | (252) 794-6600 | 5 |
| Wilkes Regional Medical Center | 1370 West D St, North Wilkesboro, NC 28659 | (336) 651-8100 | 4 |
| Carolinas Healthcare System-Blue Ridge | 2201 S Sterling St, Morganton, NC 28655 | (828) 580-5000 | 4 |
| Find all hospitals in the state of NC | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Novant Health Rowan Medical Center | 612 Mocksville Ave, Salisbury, NC 28144 | (704) 210-5000 | 3 |
| Novant Health Forsyth Medical Center | 3333 Silas Creek Parkway, Winston-Salem, NC 27103 | (336) 718-5000 | 4 |
| Medical Center, Navicent Health (The) | 777 Hemlock Street, Macon, GA 31201 | (478) 633-1000 | 2 |
| Novant Health Mint Hill Medical Center | 8201 Healthcare Loop, Charlotte, NC 28215 | (704) 384-4089 | |
| Halifax Health Medical Center | 303 N Clyde Morris Blvd, Daytona Beach, FL 32114 | (386) 254-4000 | 2 |
| Novant Health Presbyterian Medical Center | 200 Hawthorne Lane Box 33549, Charlotte, NC 28204 | (704) 381-9100 | 4 |
| Novant Health Uva Health System Culpeper Med Cente | 501 Sunset Lane, Culpeper, VA 22701 | (703) 829-4300 | 3 |
| Southeast Health Medical Center | 1108 Ross Clark Circle, Dothan, AL 36301 | (334) 793-8701 | 3 |
| Novant Health Thomasville Medical Center | 207 Old Lexington Rd Box 789, Thomasville, NC 27360 | (336) 472-2000 | 4 |
| Halifax Health /Uf Health Medical Center of Delton | 3300 Halifax Crossings Blvd, Deltona, FL 32725 | (386) 425-4806 |
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This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.