Mercy Medical Center

(330) 489-1008 · 1320 Mercy Drive Nw, Canton, OH 44708

Overview

Mercy Medical Center is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #360070. The hospital type is acute care hospitals. The address is 1320 Mercy Drive Nw, Canton, OH 44708. The overall rating is 4.

Facility ID360070
Facility NameMERCY MEDICAL CENTER
Address1320 Mercy Drive Nw
Canton
OH 44708
CountyStark
Telephone(330) 489-1008
Hospital TypeAcute Care Hospitals
Hospital OwnershipVoluntary non-profit - Private
Emergency ServicesYes
Overall Rating4

Overall Quality Star Rating Measures

Mortality Measure Total measures in the group: 7. Facility reported measures count: 7.
Better than the national value: 0, No different: 7, Worse: 0
Safety of Care Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: 2, No different: 6, Worse: 0
Readmission Measure Total measures in the group: 11. Facility reported measures count: 11.
Better than the national value: 1, No different: 10, Worse: 0
Patient Experience Measure Total measures in the group: 8. Facility reported measures count: 8.
Better than the national value: , No different: , Worse:
Timly Effectiveness Measure Total measures in the group: 14. Facility reported measures count: 12.
Better than the national value: , No different: , Worse:
NotesThe Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care
After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups.

HCAHPS Patient Survey Ratings Hospital Consumer Assessment of Healthcare Providers and Systems
Completed Surveys: 844, Response Rate: 21% (2019-01-01~2019-12-31)

QuestionResponses
Patients who reported that they "Always" received bathroom help as soon as they wantedPercent: 59%
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wantedPercent: 14%
Patients who reported that they "Usually" received bathroom help as soon as they wantedPercent: 27%
Patients who reported that they "Always" received help after using the call button as soon as they wantedPercent: 60%
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wantedPercent: 13%
Patients who reported that they "Usually" received help after using the call button as soon as they wantedPercent: 27%
Patients who reported that their room and bathroom were "Always" cleanPercent: 73%
Patients who reported that their room and bathroom were "Sometimes" or "Never" cleanPercent: 8%
Patients who reported that their room and bathroom were "Usually" cleanPercent: 19%
Cleanliness - linear mean scoreScore: 88 (scale 1-100)
Cleanliness - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Always" communicated wellPercent: 77%
Nurse communication - linear mean scoreScore: 90 (scale 1-100)
Patients who reported that their nurses "Sometimes" or "Never" communicated wellPercent: 6%
Nurse communication - star ratingRating: 3 (scale 1-5)
Patients who reported that their nurses "Usually" communicated wellPercent: 17%
Patients who reported that their doctors "Always" communicated wellPercent: 74%
Doctor communication - linear mean scoreScore: 88 (scale 1-100)
Patients who reported that their doctors "Sometimes" or "Never" communicated wellPercent: 9%
Doctor communication - star ratingRating: 2 (scale 1-5)
Patients who reported that their doctors "Usually" communicated wellPercent: 17%
Patients who reported that they "Always" received help as soon as they wantedPercent: 60%
Staff responsiveness - linear mean scoreScore: 82 (scale 1-100)
Patients who reported that they "Sometimes" or "Never" received help as soon as they wantedPercent: 14%
Staff responsiveness - star ratingRating: 2 (scale 1-5)
Patients who reported that they "Usually" received help as soon as they wantedPercent: 26%
Patients who reported that staff "Always" explained about medicines before giving it to themPercent: 62%
Communication about medicines - linear mean scoreScore: 77 (scale 1-100)
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to themPercent: 20%
Communication about medicines - star ratingRating: 3 (scale 1-5)
Patients who reported that staff "Usually" explained about medicines before giving it to themPercent: 18%
Discharge information - linear mean scoreScore: 87 (scale 1-100)
Patients who reported that NO, they were not given information about what to do during their recovery at homePercent: 13%
Discharge information - star ratingRating: 3 (scale 1-5)
Patients who reported that YES, they were given information about what to do during their recovery at homePercent: 87%
Patients who "Agree" they understood their care when they left the hospitalPercent: 47%
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospitalPercent: 5%
Care transition - linear mean scoreScore: 81 (scale 1-100)
Patients who "Strongly Agree" they understood their care when they left the hospitalPercent: 48%
Care transition - star ratingRating: 3 (scale 1-5)
Patients who "Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 43%
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospitalPercent: 5%
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospitalPercent: 52%
Patients who "Agree" that the staff took my preferences into account when determining my health care needsPercent: 52%
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needsPercent: 7%
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needsPercent: 41%
Patients who "Agree" that they understood their responsiblities in managing their healthPercent: 48%
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their healthPercent: 3%
Patients who "Strongly Agree" that they understood their responsiblities in managing their healthPercent: 49%
Patients who reported that NO, they did not discuss whether they would need help after dischargePercent: 15%
Patients who reported that YES, they did discuss whether they would need help after dischargePercent: 85%
Patients who reported that their doctors "Always" explained things in a way they could understandPercent: 70%
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understandPercent: 11%
Patients who reported that their doctors "Usually" explained things in a way they could understandPercent: 19%
Patients who reported that their doctors "Always" listened carefully to themPercent: 72%
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to themPercent: 10%
Patients who reported that their doctors "Usually" listened carefully to themPercent: 18%
Patients who reported that their doctors "Always" treated them with courtesy and respectPercent: 81%
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respectPercent: 6%
Patients who reported that their doctors "Usually" treated them with courtesy and respectPercent: 13%
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)Percent: 9%
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)Percent: 21%
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)Percent: 70%
Overall hospital rating - linear mean scoreScore: 88 (scale 1-100)
Overall hospital rating - star ratingRating: 3 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was forPercent: 75%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was forPercent: 9%
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.Percent: 16%
Patients who reported that their nurses "Always" explained things in a way they could understandPercent: 77%
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understandPercent: 6%
Patients who reported that their nurses "Usually" explained things in a way they could understandPercent: 17%
Patients who reported that their nurses "Always" listened carefully to themPercent: 72%
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to themPercent: 7%
Patients who reported that their nurses "Usually" listened carefully to themPercent: 21%
Patients who reported that their nurses "Always" treated them with courtesy and respectPercent: 82%
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respectPercent: 5%
Patients who reported that their nurses "Usually" treated them with courtesy and respectPercent: 13%
Patients who reported that the area around their room was "Always" quiet at nightPercent: 48%
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at nightPercent: 18%
Patients who reported that the area around their room was "Usually" quiet at nightPercent: 34%
Quietness - linear mean scoreScore: 76 (scale 1-100)
Quietness - star ratingRating: 2 (scale 1-5)
Patients who reported NO, they would probably not or definitely not recommend the hospitalPercent: 4%
Patients who reported YES, they would definitely recommend the hospitalPercent: 72%
Recommend hospital - linear mean scoreScore: 89 (scale 1-100)
Patients who reported YES, they would probably recommend the hospitalPercent: 24%
Recommend hospital - star ratingRating: 3 (scale 1-5)
Patients who reported that when receiving new medication the staff "Always" discussed possible side effectsPercent: 49%
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effectsPercent: 32%
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effectsPercent: 19%
Summary star ratingRating: 3 (scale 1-5)
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after dischargePercent: 10%
Patients who reported that YES, they did receive written information about possible symptoms to look out for after dischargePercent: 90%

Surgical Complications and Mortality Measures
(2016-04-01~2019-03-31)

Measure NameCompared to NationalDenominatorScore
Rate of complications for hip/knee replacement patientsNo Different Than the National Rate4302
Death rate for heart attack patientsNo Different Than the National Rate20611.5
Death rate for CABG surgery patientsNo Different Than the National Rate1343.2
Death rate for COPD patientsNo Different Than the National Rate2948.1
Death rate for heart failure patientsNo Different Than the National Rate42212.1
Death rate for pneumonia patientsNo Different Than the National Rate43215.7
Death rate for stroke patientsNo Different Than the National Rate19612.8
Postoperative Acute Kidney Injury Requiring Dialysis RateNo Different Than the National Rate10391.82
Postoperative Respiratory Failure RateNo Different Than the National Rate8136.73
Serious blood clots after surgeryNo Different Than the National Rate21114.28
Blood stream infection after surgeryNo Different Than the National Rate10125.46
A wound that splits open after surgery on the abdomen or pelvisNo Different Than the National Rate2500.89
Accidental cuts and tears from medical treatmentNo Different Than the National Rate9651.52
Pressure soresNo Different Than the National Rate54820.62
Deaths among Patients with Serious Treatable Complications after SurgeryNo Different Than the National Rate77148.98
Collapsed lung due to medical treatmentNo Different Than the National Rate72350.23
Broken hip from a fall after surgeryNo Different Than the National Rate65700.11
Serious complicationsNo Different Than the National Value1.11
Perioperative Hemorrhage or Hematoma RateNo Different Than the National Rate20082.57

Hospitals with the same name

Hospital NameAddressTelephoneOverall Rating
Mercy Medical Center 2700 Nw Stewart Parkway, Roseburg, OR 97470(541) 673-06113
Mercy Medical Center 333 Mercy Avenue, Merced, CA 95340(209) 564-50002
Mercy Medical Center 1000 North Village Avenue, Rockville Centre, NY 11571(516) 705-25251

Location Information

Street Address 1320 MERCY DRIVE NW
CityCANTON
StateOH
Zip Code44708

Hospitals in the same city

Hospital NameAddressTelephoneOverall Rating
Aultman Hospital 2600 Sixth Street Sw, Canton, OH 44710(330) 363-63523
Merit Health Madison 161 River Oaks Drive, Canton, MS 39046(601) 855-40003
Graham Hospital Association 210 West Walnut Street, Canton, IL 61520(309) 647-52404
Northside Hospital Cherokee 450 Northside Cherokee Boulevard, Canton, GA 30115(770) 244-10003
Sanford Canton-Inwood Medical Center - Cah 440 North Hiawatha Drive, Canton, SD 57013(605) 764-1400

Hospitals in the county of Stark

Hospital NameAddressTelephoneOverall Rating
Alliance Community Hospital 200 East State Street, Alliance, OH 44601(330) 596-60004
Heartland Behavioral Healthcare 3000 Erie Sw, Massillon, OH 44646(330) 833-3135
Chi St Alexius Health Dickinson 2500 Fairway Street, Dickinson, ND 58601(701) 456-40005
Affinity Medical Center 875 Eighth Street Ne, Massillon, OH 4464633083768633

Hospitals in the state of OH

Hospital NameAddressTelephoneOverall Rating
Marymount Hospital 12300 Mccracken Road, Garfield Heights, OH 44125(216) 587-82105
Memorial Hospital 500 London Avenue, Marysville, OH 43040(937) 644-61155
Bellevue Hospital 1400 West Main Street, Bellevue, OH 44811(419) 483-40405
Southwest General Health Center 18697 Bagley Road, Middleburg Heights, OH 44130(440) 816-80005
Union Hospital 659 Boulevard, Dover, OH 44622(330) 343-33115
Wooster Community Hospital 1761 Beall Avenue, Wooster, OH 44691(330) 263-81005
Greene Memorial Hospital 1141 North Monroe Drive, Xenia, OH 45385(937) 352-20005
Fairview Hospital 18101 Lorain Avenue, Cleveland, OH 44111(216) 476-70005
Mercy Health - Tiffin Hospital 45 St Lawrence Drive, Tiffin, OH 44883(419) 455-70005
Wayne Healthcare 835 Sweitzer Street, Greenville, OH 45331(937) 569-67225
Find all hospitals in the state of OH

Similar Entities

Hospitals with similar names

Hospital NameAddressTelephoneOverall Rating
Mercy San Juan Medical Center 6501 Coyle Ave, Carmichael, CA 95608(916) 537-50003
Mercy Medical Center - Cedar Rapids 701 10th Street Se, Cedar Rapids, IA 52403(319) 398-60115
Mercy Walworth Hospital & Medical Center N2950 State Road 67, Lake Geneva, WI 53147(262) 245-05353
Mercy Gilbert Medical Center 3555 South Val Vista Drive, Gilbert, AZ 85297(480) 728-80004
Mercy Medical Center Inc 301 Saint Paul Place, Baltimore, MD 21202(410) 332-92375
Mercy Hospital 2215 Truxtun Avenue, Bakersfield, CA 93301(661) 632-50003
Upmc Mercy 1400 Locust Street, Pittsburgh, PA 15219(412) 232-81113
Mercy Regional Medical Center 3700 Kolbe Road, Lorain, OH 44053(440) 960-40005
Mercy Regional Medical Center 1010 Three Springs Blvd, Durango, CO 81301(970) 247-43115
Mercy Catholic Medical Center- Mercy Fitzgerald 1500 Lansdowne Ave, Darby, PA 19023(215) 237-40002

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Dataset Information

This dataset includes 5 thousand hospitals registered with the U.S Centers for Medicare & Medicaid Services. Each hospital is registered with addresses, phone numbers, hospital type, and overall hospital rating, etc.