Memorial Hermann Memorial City Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services. The facility number is #450610. The hospital type is acute care hospitals. The address is 921 Gessner, Houston, TX 77024. The overall rating is 4.
| Facility ID | 450610 |
| Facility Name | MEMORIAL HERMANN MEMORIAL CITY HOSPITAL |
| Address | 921 Gessner Houston TX 77024 |
| County | Harris |
| Telephone | (713) 242-3000 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 4 |
| Mortality Measure | Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: 3, No different: 5, Worse: 0 |
| Readmission Measure | Total measures in the group: 11. Facility reported measures count: 9. Better than the national value: 0, No different: 7, Worse: 2 |
| Patient Experience Measure | Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure | Total measures in the group: 14. Facility reported measures count: 12. Better than the national value: , No different: , Worse: |
| Notes | The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 70% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 9% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 21% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 64% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 7% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 29% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 78% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 7% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 15% |
| Cleanliness - linear mean score | Score: 89 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 81% |
| Nurse communication - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 3% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 16% |
| Patients who reported that their doctors "Always" communicated well | Percent: 83% |
| Doctor communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 4% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 13% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 67% |
| Staff responsiveness - linear mean score | Score: 86 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 8% |
| Staff responsiveness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 25% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 67% |
| Communication about medicines - linear mean score | Score: 80 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 17% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 16% |
| Discharge information - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 11% |
| Discharge information - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 89% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 34% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 5% |
| Care transition - linear mean score | Score: 85 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 61% |
| Care transition - star rating | Rating: 4 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 30% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 4% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 66% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 40% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 6% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 54% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 35% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 4% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 61% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 13% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 87% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 79% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 5% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 16% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 81% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 5% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 14% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 89% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 3% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 8% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 6% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 17% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 77% |
| Overall hospital rating - linear mean score | Score: 91 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 79% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 8% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 13% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 78% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 4% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 18% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 77% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 2% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 10% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 68% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 7% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 25% |
| Quietness - linear mean score | Score: 87 (scale 1-100) |
| Quietness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 4% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 81% |
| Recommend hospital - linear mean score | Score: 92 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 15% |
| Recommend hospital - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 55% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 25% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 20% |
| Summary star rating | Rating: 4 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 10% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 90% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 837 | 2.3 | |
| Death rate for heart attack patients | No Different Than the National Rate | 223 | 13.2 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 109 | 2.2 | |
| Death rate for COPD patients | No Different Than the National Rate | 236 | 8.9 | |
| Death rate for heart failure patients | No Different Than the National Rate | 609 | 10 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 826 | 14.6 | |
| Death rate for stroke patients | No Different Than the National Rate | 440 | 12.5 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1455 | 0.89 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 1236 | 2.67 | |
| Serious blood clots after surgery | No Different Than the National Rate | 3028 | 2.66 | |
| Blood stream infection after surgery | No Different Than the National Rate | 1378 | 4.75 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 622 | 1.11 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1582 | 0.99 | |
| Pressure sores | No Different Than the National Rate | 7054 | 0.18 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 111 | 165.35 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 8904 | 0.25 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 7894 | 0.11 | |
| Serious complications | Better Than the National Value | 0.68 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 2841 | 2.04 |
| Street Address |
921 GESSNER |
| City | HOUSTON |
| State | TX |
| Zip Code | 77024 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| St Joseph Medical Center | 1401 St. Joseph Parkway, Houston, TX 77002 | (713) 757-1000 | 4 |
| Harris Health System | 2525 Holly Hall, Houston, TX 77054 | (713) 566-6417 | 2 |
| Altus Houston Hospital, Lp | 6011 W Sam Houston Pkwy Soouth, Houston, TX 77072 | (713) 773-0556 | |
| Park Plaza Hospital | 1313 Hermann Dr, Houston, TX 77004 | (713) 527-5019 | 4 |
| Doctors Hospital Tidwell | 510 W Tidwell, Houston, TX 77091 | (281) 618-8500 | |
| Ad Hospital East, LLC | 12950 East Freeway, Suite 100, Houston, TX 77015 | (281) 863-2100 | |
| Trace Regional Hospital and Swing Bed | 1002 East Madison Street, Houston, MS 38851 | (662) 456-3700 | |
| Memorial Hermann Hospital System | 1635 North Loop West, Houston, TX 77008 | (713) 448-6796 | 4 |
| West Oaks Hospital | 6500 Hornwood, Houston, TX 77074 | (713) 995-0909 | |
| Hca Houston Healthcare West | 12141 Richmond Ave, Houston, TX 77082 | (281) 588-8080 | 3 |
| Find all hospitals in the same city | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Memorial Hermann Northeast Hospital | 18951 Memorial North, Humble, TX 77338 | (281) 540-7700 | 3 |
| Sedan City Hospital | 300 North Street, Sedan, KS 67361 | (620) 725-3115 | |
| Medical City Las Colinas | 6800 N Macarthur Blvd, Irving, TX 75039 | (972) 969-2000 | 3 |
| Memorial Hermann First Colony Hospital | 16000 Southwest Fwy, Sugar Land, TX 77479 | 2815160911 | |
| Garden City Hospital | 6245 Inkster Rd, Garden City, MI 48135 | (734) 421-3300 | 2 |
| Grover Hermann Division | 8081 Route 97, Callicoon, NY 12723 | (845) 887-5530 | |
| Memorial Hermann Hospital System | 1635 North Loop West, Houston, TX 77008 | (713) 448-6796 | 4 |
| Tri-City Medical Center | 4002 Vista Way, Oceanside, CA 92056 | (760) 724-8411 | 3 |
| Hermann Area District Hospital | 509 W 18th St, Hermann, MO 65041 | (573) 486-2191 | 4 |
| Park City Hospital | 900 Round Valley Drive, Park City, UT 84060 | (435) 658-6700 | 5 |
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