Mayo Clinic Health System-Franciscan Medical Center Inc is a hospital registered with U.S Centers for Medicare & Medicaid Services.
The facility number is #520004.
The hospital type is acute care hospitals.
The address is 700 West Avenue South
La Crosse
WI 54601.
The overall rating is 5.
| Facility ID | 520004 |
| Facility Name | MAYO CLINIC HEALTH SYSTEM-FRANCISCAN MEDICAL CENTER INC |
| Address |
700 West Avenue South La Crosse WI 54601 |
| County | La Crosse |
| Telephone | (608) 785-0940 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 6. Better than the national value: 0, No different: 6, Worse: 0 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 1, No different: 6, Worse: 0 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 10. Better than the national value: 2, No different: 8, Worse: 0 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 11. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 75% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 3% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 22% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 66% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 2% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 32% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 84% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 5% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 11% |
| Cleanliness - linear mean score | Score: 93 (scale 1-100) |
| Cleanliness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 82% |
| Nurse communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 1% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 17% |
| Patients who reported that their doctors "Always" communicated well | Percent: 85% |
| Doctor communication - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 2% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 13% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 70% |
| Staff responsiveness - linear mean score | Score: 89 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 3% |
| Staff responsiveness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 27% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 69% |
| Communication about medicines - linear mean score | Score: 82 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 14% |
| Communication about medicines - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 17% |
| Discharge information - linear mean score | Score: 90 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 10% |
| Discharge information - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 90% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 40% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 3% |
| Care transition - linear mean score | Score: 84 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 57% |
| Care transition - star rating | Rating: 4 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 34% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 2% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 64% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 44% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 4% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 52% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 42% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 3% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 55% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 9% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 91% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 81% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 3% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 16% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 83% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 2% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 15% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 92% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 1% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 7% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 3% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 16% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 81% |
| Overall hospital rating - linear mean score | Score: 92 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 84% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 5% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 11% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 77% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 2% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 21% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 79% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 2% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 90% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 1% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 9% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 59% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 7% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 34% |
| Quietness - linear mean score | Score: 84 (scale 1-100) |
| Quietness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 1% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 82% |
| Recommend hospital - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 17% |
| Recommend hospital - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 55% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 22% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 23% |
| Summary star rating | Rating: 4 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 10% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 90% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 392 | 3.3 | |
| Death rate for heart attack patients | No Different Than the National Rate | 189 | 11.3 | |
| Death rate for CABG surgery patients | ||||
| Death rate for COPD patients | No Different Than the National Rate | 151 | 9.1 | |
| Death rate for heart failure patients | No Different Than the National Rate | 361 | 11.2 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 420 | 12.8 | |
| Death rate for stroke patients | No Different Than the National Rate | 170 | 11.4 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 595 | 1.73 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 526 | 2.92 | |
| Serious blood clots after surgery | No Different Than the National Rate | 1191 | 2.86 | |
| Blood stream infection after surgery | No Different Than the National Rate | 577 | 3.37 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 357 | 0.99 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 811 | 1.24 | |
| Pressure sores | No Different Than the National Rate | 3387 | 0.36 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 48 | 172.47 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 4389 | 0.21 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 3743 | 0.10 | |
| Serious complications | No Different Than the National Value | 0.74 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 1117 | 2.42 |
| Street Address |
700 WEST AVENUE SOUTH |
| City | LA CROSSE |
| State | WI |
| Zip Code | 54601 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Gundersen Lutheran Medical Center | 1910 South Ave, La Crosse, WI 54601 | (608) 782-7300 | 4 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Ssm Health St Mary's Hospital - Madison | 700 South Park St, Madison, WI 53715 | (608) 251-6100 | 5 |
| St Joseph's Hospital | 2661 County Hwy I, Chippewa Falls, WI 54729 | (715) 717-7200 | 5 |
| Ascension St Michaels Hospital | 900 Illinois Ave, Stevens Point, WI 54481 | (715) 346-5000 | 5 |
| Marshfield Medical Center - Rice Lake | 1700 West Stout Street, Rice Lake, WI 54868 | (715) 234-1515 | 5 |
| Ssm Health St Clare Hospital - Baraboo | 707 14th St, Baraboo, WI 53913 | (608) 356-1400 | 5 |
| Aurora Lakeland Medical Center | W3985 County Road Nn, Elkhorn, WI 53121 | (262) 741-2000 | 5 |
| Mayo Clinic Health System Eau Claire Hospital | 1221 Whipple St, Eau Claire, WI 54703 | (715) 838-3311 | 5 |
| Watertown Memorial Hospital | 125 Hospital Drive, Watertown, WI 53098 | (920) 261-4210 | 5 |
| Community Memorial Hospital | W180 N8085 Town Hall Rd, Menomonee Falls, WI 53051 | (262) 251-1000 | 5 |
| St Josephs Community Hospital West Bend | 3200 Pleasant Valley Road, West Bend, WI 53005 | (262) 334-5533 | 5 |
| Find all hospitals in the state of WI | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Mayo Clinic Health System In Red Wing | 701 Hewitt Boulevard, Red Wing, MN 55066 | (651) 267-5000 | 5 |
| Mayo Clinic Health System - Fairmont | 800 Medical Center Drive, Po Box 800, Fairmont, MN 56031 | (507) 238-8100 | 4 |
| Mayo Clinic Health System In Waycross | 1900 Tebeau Street, Waycross, GA 31501 | (912) 287-2500 | 3 |
| Mayo Clinic Health System - Albert Lea and Austin | 404 West Fountain Street, Albert Lea, MN 56007 | (507) 377-6452 | 3 |
| Mayo Clinic Florida | 4500 San Pablo Rd, Jacksonville, FL 32224 | (904) 953-2000 | 5 |
| Mayo Clinic Health System - Lake City | 500 West Grant Street, Lake City, MN 55041 | (651) 345-5955 | |
| Mayo Clinic Health System Oakridge | 13025 8th St, Osseo, WI 54758 | (715) 597-3121 | |
| Mayo Clinic Health System - St James | 1101 Moulton and Parsons Drive, St James, MN 56081 | (507) 375-8601 | |
| Mayo Clinic Health System - Waseca | 501 North State Street, Waseca, MN 56093 | (507) 835-1210 | |
| Mayo Clinic Health System Eau Claire Hospital | 1221 Whipple St, Eau Claire, WI 54703 | (715) 838-3311 | 5 |
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