Mayo Clinic Health System Eau Claire Hospital is a hospital registered with U.S Centers for Medicare & Medicaid Services.
The facility number is #520070.
The hospital type is acute care hospitals.
The address is 1221 Whipple St
Eau Claire
WI 54703.
The overall rating is 5.
| Facility ID | 520070 |
| Facility Name | MAYO CLINIC HEALTH SYSTEM EAU CLAIRE HOSPITAL |
| Address |
1221 Whipple St Eau Claire WI 54703 |
| County | Eau Claire |
| Telephone | (715) 838-3311 |
| Hospital Type | Acute Care Hospitals |
| Hospital Ownership | Voluntary non-profit - Private |
| Emergency Services | Yes |
| Overall Rating | 5 |
| Mortality Measure |
Total measures in the group: 7. Facility reported measures count: 7. Better than the national value: 0, No different: 7, Worse: 0 |
| Safety of Care Measure |
Total measures in the group: 8. Facility reported measures count: 7. Better than the national value: 3, No different: 4, Worse: 0 |
| Readmission Measure |
Total measures in the group: 11. Facility reported measures count: 11. Better than the national value: 2, No different: 9, Worse: 0 |
| Patient Experience Measure |
Total measures in the group: 8. Facility reported measures count: 8. Better than the national value: , No different: , Worse: |
| Timly Effectiveness Measure |
Total measures in the group: 14. Facility reported measures count: 11. Better than the national value: , No different: , Worse: |
| Notes |
The Overall Hospital Quality Star rating summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s overall star rating is calculated using only those measures for which data are available. The average is about 37 measures. Hospitals report data to the Centers for Medicare & Medicaid Services through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall star ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals. The methodology uses a simple average of measure scores to calculate measure group scores and Z-score standardization to standardize measure group scores for these 5 measure groups: 1. Mortality 2. Safety of Care 3. Readmission 4. Patient Experience 5. Timely & Effective Care After estimating the group score for each hospital and each group, CMS calculates a weighted average to combine the 5 group scores into a single hospital summary score. If a hospital is missing a measure category or group, the weights are redistributed proportionally amongst the qualifying measure categories or groups. |
| Question | Responses |
|---|---|
| Patients who reported that they "Always" received bathroom help as soon as they wanted | Percent: 68% |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | Percent: 5% |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | Percent: 27% |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | Percent: 66% |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | Percent: 5% |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | Percent: 29% |
| Patients who reported that their room and bathroom were "Always" clean | Percent: 77% |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | Percent: 5% |
| Patients who reported that their room and bathroom were "Usually" clean | Percent: 18% |
| Cleanliness - linear mean score | Score: 90 (scale 1-100) |
| Cleanliness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that their nurses "Always" communicated well | Percent: 81% |
| Nurse communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | Percent: 3% |
| Nurse communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their nurses "Usually" communicated well | Percent: 16% |
| Patients who reported that their doctors "Always" communicated well | Percent: 81% |
| Doctor communication - linear mean score | Score: 93 (scale 1-100) |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | Percent: 3% |
| Doctor communication - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that their doctors "Usually" communicated well | Percent: 16% |
| Patients who reported that they "Always" received help as soon as they wanted | Percent: 67% |
| Staff responsiveness - linear mean score | Score: 87 (scale 1-100) |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | Percent: 5% |
| Staff responsiveness - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that they "Usually" received help as soon as they wanted | Percent: 28% |
| Patients who reported that staff "Always" explained about medicines before giving it to them | Percent: 61% |
| Communication about medicines - linear mean score | Score: 79 (scale 1-100) |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | Percent: 15% |
| Communication about medicines - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | Percent: 24% |
| Discharge information - linear mean score | Score: 88 (scale 1-100) |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | Percent: 12% |
| Discharge information - star rating | Rating: 3 (scale 1-5) |
| Patients who reported that YES, they were given information about what to do during their recovery at home | Percent: 88% |
| Patients who "Agree" they understood their care when they left the hospital | Percent: 41% |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | Percent: 4% |
| Care transition - linear mean score | Score: 83 (scale 1-100) |
| Patients who "Strongly Agree" they understood their care when they left the hospital | Percent: 55% |
| Care transition - star rating | Rating: 4 (scale 1-5) |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 33% |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | Percent: 5% |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | Percent: 62% |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | Percent: 46% |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | Percent: 4% |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | Percent: 50% |
| Patients who "Agree" that they understood their responsiblities in managing their health | Percent: 42% |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | Percent: 3% |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | Percent: 55% |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | Percent: 12% |
| Patients who reported that YES, they did discuss whether they would need help after discharge | Percent: 88% |
| Patients who reported that their doctors "Always" explained things in a way they could understand | Percent: 76% |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | Percent: 3% |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | Percent: 21% |
| Patients who reported that their doctors "Always" listened carefully to them | Percent: 80% |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | Percent: 3% |
| Patients who reported that their doctors "Usually" listened carefully to them | Percent: 17% |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | Percent: 1% |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | Percent: 11% |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | Percent: 4% |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | Percent: 14% |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | Percent: 82% |
| Overall hospital rating - linear mean score | Score: 92 (scale 1-100) |
| Overall hospital rating - star rating | Rating: 4 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | Percent: 76% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | Percent: 7% |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | Percent: 17% |
| Patients who reported that their nurses "Always" explained things in a way they could understand | Percent: 78% |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | Percent: 3% |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | Percent: 19% |
| Patients who reported that their nurses "Always" listened carefully to them | Percent: 77% |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | Percent: 4% |
| Patients who reported that their nurses "Usually" listened carefully to them | Percent: 19% |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | Percent: 88% |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | Percent: 1% |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | Percent: 11% |
| Patients who reported that the area around their room was "Always" quiet at night | Percent: 57% |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | Percent: 6% |
| Patients who reported that the area around their room was "Usually" quiet at night | Percent: 37% |
| Quietness - linear mean score | Score: 83 (scale 1-100) |
| Quietness - star rating | Rating: 3 (scale 1-5) |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | Percent: 2% |
| Patients who reported YES, they would definitely recommend the hospital | Percent: 83% |
| Recommend hospital - linear mean score | Score: 94 (scale 1-100) |
| Patients who reported YES, they would probably recommend the hospital | Percent: 15% |
| Recommend hospital - star rating | Rating: 5 (scale 1-5) |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | Percent: 46% |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | Percent: 23% |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | Percent: 31% |
| Summary star rating | Rating: 4 (scale 1-5) |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | Percent: 11% |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | Percent: 89% |
| Measure Name | Compared to National | Denominator | Score | |
|---|---|---|---|---|
| Rate of complications for hip/knee replacement patients | No Different Than the National Rate | 521 | 2 | |
| Death rate for heart attack patients | No Different Than the National Rate | 256 | 10.8 | |
| Death rate for CABG surgery patients | No Different Than the National Rate | 134 | 3.4 | |
| Death rate for COPD patients | No Different Than the National Rate | 213 | 8.6 | |
| Death rate for heart failure patients | No Different Than the National Rate | 642 | 10.1 | |
| Death rate for pneumonia patients | No Different Than the National Rate | 545 | 14.3 | |
| Death rate for stroke patients | No Different Than the National Rate | 182 | 15.7 | |
| Postoperative Acute Kidney Injury Requiring Dialysis Rate | No Different Than the National Rate | 1310 | 1.25 | |
| Postoperative Respiratory Failure Rate | No Different Than the National Rate | 981 | 4.18 | |
| Serious blood clots after surgery | No Different Than the National Rate | 2391 | 4.17 | |
| Blood stream infection after surgery | No Different Than the National Rate | 1261 | 3.31 | |
| A wound that splits open after surgery on the abdomen or pelvis | No Different Than the National Rate | 508 | 0.97 | |
| Accidental cuts and tears from medical treatment | No Different Than the National Rate | 1204 | 1.12 | |
| Pressure sores | No Different Than the National Rate | 6428 | 0.09 | |
| Deaths among Patients with Serious Treatable Complications after Surgery | No Different Than the National Rate | 90 | 157.56 | |
| Collapsed lung due to medical treatment | No Different Than the National Rate | 7396 | 0.22 | |
| Broken hip from a fall after surgery | No Different Than the National Rate | 6314 | 0.13 | |
| Serious complications | Better Than the National Value | 0.73 | ||
| Perioperative Hemorrhage or Hematoma Rate | No Different Than the National Rate | 2240 | 2.20 |
| Street Address |
1221 WHIPPLE ST |
| City | EAU CLAIRE |
| State | WI |
| Zip Code | 54703 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Marshfield Medical Center - Eau Claire | 2310 Craig Rd, Eau Claire, WI 54701 | (715) 858-8100 | 3 |
| Sacred Heart Hospital | 900 W Clairemont Ave, Eau Claire, WI 54701 | (715) 717-4131 | 3 |
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| The Monroe Clinic | 2005 5th Street, Monroe, WI 53566 | (608) 324-2000 | 5 |
| Aurora Lakeland Medical Center | W3985 County Road Nn, Elkhorn, WI 53121 | (262) 741-2000 | 5 |
| Fort Memorial Hospital | 611 Sherman Ave E, Fort Atkinson, WI 53538 | (920) 568-5000 | 5 |
| Aurora Medical Center - Grafton | 975 Port Washington Road, Grafton, WI 53024 | (262) 329-1000 | 5 |
| Bay Area Medical Center | 3003 University Dr, Marinette, WI 54143 | (715) 735-6621 | 5 |
| Ssm Health St Mary's Hospital - Madison | 700 South Park St, Madison, WI 53715 | (608) 251-6100 | 5 |
| Mayo Clinic Health System-Franciscan Medical Center Inc | 700 West Avenue South, La Crosse, WI 54601 | (608) 785-0940 | 5 |
| University of Wi Hospitals & Clinics Authority | 600 Highland Avenue, Madison, WI 53792 | (608) 263-8991 | 5 |
| Watertown Memorial Hospital | 125 Hospital Drive, Watertown, WI 53098 | (920) 261-4210 | 5 |
| Aurora Medical Ctr Washington County | 1032 E Sumner St, Hartford, WI 53027 | (262) 673-2300 | 5 |
| Find all hospitals in the state of WI | |||
| Hospital Name | Address | Telephone | Overall Rating |
|---|---|---|---|
| Mayo Clinic Health System Chippewa Valley | 1501 Thompson St, Bloomer, WI 54724 | (715) 568-2000 | |
| Mayo Clinic Health System-Springfield | 625 Jackson Avenue North, Springfield, MN 56087 | 5077236201 | |
| Mayo Clinic Health System In Waycross | 1900 Tebeau Street, Waycross, GA 31501 | (912) 287-2500 | 3 |
| Mayo Clinic Florida | 4500 San Pablo Rd, Jacksonville, FL 32224 | (904) 953-2000 | 5 |
| Mayo Clinic Health System - Mankato | 1025 Marsh Street, Mankato, MN 56002 | (507) 625-4031 | 4 |
| Mayo Clinic Health System-Franciscan Medical Center Inc | 700 West Avenue South, La Crosse, WI 54601 | (608) 785-0940 | 5 |
| Mayo Clinic Health System - Waseca | 501 North State Street, Waseca, MN 56093 | (507) 835-1210 | |
| Mayo Clinic Health System - Cannon Falls | 32021 County 24 Boulevard, Cannon Falls, MN 55009 | (507) 263-6000 | |
| Mayo Clinic Health System - Lake City | 500 West Grant Street, Lake City, MN 55041 | (651) 345-5955 | |
| Mayo Clinic Health System - Fairmont | 800 Medical Center Drive, Po Box 800, Fairmont, MN 56031 | (507) 238-8100 | 4 |
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